# Customer Journey Expert - Channels at ING

ING is hiring a Customer Journey Expert - Channels. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/12565c3b-77d7-486c-8ac5-93db8527797c).

AI Level 1, AI centrality 38 out of 100. Istanbul (VADI ISTANBUL PARK).

## Details

- Company: [ING](https://jobsbylevel.com/companies/ing)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Istanbul (VADI ISTANBUL PARK)
- Posted: October 8, 2026
- Apply: https://jobsbylevel.com/go/12565c3b-77d7-486c-8ac5-93db8527797c

## Description

Design the future architecture of one of Europe's most innovative banking networks while empowering engineers to do their best work. Role Summary Transaction Services (TS) is one of ING Wholesale Banking’s core business lines. We provide a broad range of payment and transaction-banking products and services to corporate and institutional clients worldwide. Our ambition is to deliver secure, reliable and competitive solutions that help our clients manage their day-to-day banking seamlessly across countries and channels. Within TS, Delivery Management converts product strategy and client needs into high-quality, scalable solutions and services. We work globally with Commercial Product Management, Operations, Technology, Risk, Compliance, Legal and local market organisations. This position is based in ING Hubs Türkiye in Istanbul and is embedded in the global Delivery Management Payments & Channels organisation. As a Customer Journey Expert , you will join the Channels domain within Delivery Management Payments & Channels. Our channels enable corporate clients and Financial Institutions to access ING services, initiate and authorise transactions, exchange data and integrate their systems with ING through secure digital and connectivity solutions. You will independently own complex, end-to-end delivery outcomes across one or more channel propositions. You shape multi-stream roadmaps, translate strategic, client, regulatory and operational needs into scalable solutions, lead alignment across business and technology, and ensure that delivered capabilities achieve measurable client and business outcomes. You provide expert guidance to colleagues and stakeholders while safeguarding reliable operations, regulatory compliance and a consistent global client experience. About You Master’s degree or equivalent level of thinking and working, supported by relevant professional experience. At least 5 years of relevant experience in product delivery, business analysis, customer journey management, digital banking, payments or financial services Proven ability to work independently, advise stakeholders and guide colleagues through complex analysis, prioritisation, design and delivery decisions. Demonstrable experience owning multi-stream or cross-team delivery from discovery and roadmap shaping through build, testing, rollout, adoption and performance improvement. Strong experience in functional and user acceptance testing, issue and root-cause analysis, operational readiness, control evidence and delivery documentation. Strong expertise in transaction banking, digital channels, APIs, reporting or payment journeys. Analytical, data-driven decision-making, stakeholder-influencing and change-management capabilities. Experience improving Agile delivery practices and coaching or providing professional guidance to colleagues in distributed international teams. Excellent written and verbal English, with the credibility to communicate, negotiate and facilitate decisions at management level across cultures and locations Roles and Responsibilities As a Customer Journey Expert You are a member of a global, multidisciplinary delivery team and work from ING Hubs Türkiye in close collaboration with colleagues in the Netherlands and other ING locations. You report within the applicable hub structure and have a functional reporting line to the Product Delivery Lead FI & Channels in Amsterdam. You focus on complex delivery outcomes for one or more channel propositions, from discovery and prioritisation through implementation, adoption, performance monitoring and structural improvement. You execute delivery, challenge priorities and drive timely executive decisions across channel domain. You raise the capability of the wider organization through coaching, knowledge sharing, standards and improvements to delivery practices Your key responsibilities Manage the translation of priorities into business and functional requirements, epics, features, acceptance

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-journey-expert-channels-at-ing-4f35a9

Source: https://jobsbylevel.com/jobs/customer-journey-expert-channels-at-ing-4f35a9

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-journey-expert-channels-at-ing-4f35a9.

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