# Customer Journey Expert - Operational Readiness at ING

AI Level 1, AI centrality 30 out of 100. Manila (One Ayala Tower 2).

## Details

- Company: [ING](https://jobsbylevel.com/companies/ing)
- AI level: AI Level 1 (score 30 out of 100)
- Location: Manila (One Ayala Tower 2)
- Posted: October 7, 2026
- Apply: https://jobsbylevel.com/go/772b5713-a53a-4eeb-aa0a-a8cbb38d6b03

## Description

Business Analyst – COO Risk ESG Tribe Shape the Future of Data-Driven Banking Are you passionate about transforming complex data into meaningful insights? Do you thrive in an environment where data quality, innovation, and regulatory excellence drive business decisions? At ING, we believe that high-quality data is the foundation of smarter decision-making, stronger risk management, and better customer outcomes. As a Business Analyst within our COO Risk ESG Tribe, you will play a key role in enabling ING's transition toward a data-driven future by delivering trusted, harmonized, and actionable data solutions. Join a global team of data professionals and help build the next generation of Finance and Risk data capabilities. What You'll Do As a Business Analyst, you will be responsible for managing and translating business data requirements into scalable data solutions that support regulatory reporting, risk management, and business decision-making. Your responsibilities will include: Gathering, analyzing, and documenting detailed business and data requirements. Supporting data onboarding, data management, and data quality initiatives across the organization. Performing data mapping, validation, and reconciliation activities using SQL. Developing and maintaining data definitions, business terms, and data models. Creating functional and technical mappings from source to target systems. Participating in User Acceptance Testing (UAT), regression testing, and defect resolution. Interpreting regulatory requirements and translating them into business and data requirements. Building reports and configuring business rules to support stakeholder needs. Collaborating with cross-functional teams in an Agile environment to deliver data products and services. Communicating progress, dependencies, risks, and solutions to stakeholders. Contributing to continuous improvement of data management standards, processes, and ways of working. What We're Looking For We're seeking a highly analytical and detail-oriented professional who enjoys working with data and solving complex business challenges. You will be successful in this role if you: Have a strong passion for data management and data quality. Enjoy working in a complex and rapidly evolving environment. Can translate stakeholder requirements into effective data solutions. Possess excellent analytical, problem-solving, and communication skills. Are proactive, self-driven, and focused on delivering results. Thrive in collaborative, Agile teams and enjoy sharing knowledge with others. Required Skills & Experience Technical Expertise Strong hands-on experience with SQL and Microsoft Excel. Experience in data management, data onboarding, and data quality processes. Ability to analyze and interpret large datasets. Understanding of logical and conceptual data models. Experience performing data mapping, validation, and reconciliation activities. Experience with UAT, regression testing, and requirements management. Banking & Regulatory Knowledge Experience within banking, finance, risk, or regulatory reporting environments. Knowledge of statutory and regulatory reporting requirements. Familiarity with FINREP or other regulatory reporting frameworks is highly desirable. Understanding of retail banking products from an accounting and reporting perspective is an advantage. Professional Skills Strong stakeholder management and communication skills. Excellent documentation and requirements-gathering capabilities. Ability to work under tight deadlines while maintaining high-quality output. Strong attention to detail and commitment to data accuracy. Growth mindset with a passion for continuous learning. Qualifications Bachelor's or Master's degree in Economics, Business, Finance, Information Management, Information Systems, or a related field. Knowledge of Agile ways of working. Affinity for technology and data-driven solutions. Excellent verbal and written English communication skills. Why Join ING? At ING,

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Source: https://jobsbylevel.com/jobs/customer-journey-expert-operational-readiness-at-ing-133052

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-journey-expert-operational-readiness-at-ing-133052.

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