# Customer Journey Manager - Business Banking at Nationwide

Nationwide is hiring a Customer Journey Manager - Business Banking in Glasgow, United Kingdom. Level rates it Little AI ●○○○; you can [apply on Nationwide](https://jobsbylevel.com/go/33def7e9-459b-4eeb-84fa-98de9fd88f4e?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. Remote (Glasgow, United Kingdom).

## Details

- Company: [Nationwide](https://jobsbylevel.com/companies/nationwide)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Remote (Glasgow, United Kingdom)
- Posted: October 30, 2026
- Apply: https://jobsbylevel.com/go/33def7e9-459b-4eeb-84fa-98de9fd88f4e?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-journey-manager-business-banking-at-nationwide-44b2c9

## Prepare for this job

The job page lists 4 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/customer-journey-manager-business-banking-at-nationwide-44b2c9

## Description

The Customer Journey Manager supports the Customer Journey Senior Manager to translate strategy into the required service and experience for Business Banking customers, with accountability for payment journeys and associated operational outcomes. Embedded within collaborative, cross-functional change teams, the role shapes and delivers objectives and key results, ensuring alignment between customer outcomes, payment capabilities, regulatory obligations, delivery priorities, capacity and cost. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this role, you'll be based at your nearest regional office or hub. We value time spent together to connect with colleagues for collaboration so there will be a regular requirement to attend our Glasgow, Edinburgh, Newcastle or London , site approximately once per week . If you are based at an office location, you'll be expected to meet our hybrid working requirement of at least two days a week, or 40% of your working time if part-time, in the office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. What you’ll be doing The Customer Journey Manager for Business Banking Payments plays a key role in shaping and delivering customer-focused payment experiences that support SME, commercial and corporate banking customers. Working closely with cross-functional teams, the role is responsible for defining objectives, key results and roadmaps for payment journeys, ensuring priorities align with customer needs, business strategy, regulatory requirements and operational resilience. The postholder will use their knowledge of business banking and payments to translate customer and business needs into measurable outcomes, service improvements and change initiatives. The role works collaboratively with Delivery Managers, Business Designers, Engineers, Product Owners and payment specialists to prioritise and deliver initiatives that improve customer value while balancing risk, cost and delivery pace. They will manage dependencies across payment platforms and banking services, engage with stakeholders across Operations, Treasury, Risk, Compliance, Financial Crime and Technology, and drive alignment across business areas. Building relationships with internal teams, industry bodies, regulators and strategic partners, they will help secure support, resolve conflicts and ensure the successful delivery of business and customer outcomes. The successful candidate will analyse complex customer, operational and regulatory challenges, making informed recommendations and trade-offs to optimise payment services and business banking journeys. They will proactively identify risks, resolve dependencies and support significant change programmes affecting customers, colleagues, technology platforms and payment operations. With a focus on continuous improvement, they will track performance, benefits and customer outcomes, using evidence-based insights to influence future priorities and contribute to the delivery of long-term strategic goals. About you As a minimum requirement, you’ll have: Significant and demonstrable experience in business banking, corporate banking or commercial banking, with understanding of the needs and behaviours of business customers Significant experience of payments, including customer journeys, payment products, operational processes, controls, risk and

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-journey-manager-business-banking-at-nationwide-44b2c9

Source: https://jobsbylevel.com/jobs/customer-journey-manager-business-banking-at-nationwide-44b2c9

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-journey-manager-business-banking-at-nationwide-44b2c9.

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