# Customer Journey Senior Manager - Business Banking at Nationwide

Nationwide is hiring a Customer Journey Senior Manager - Business Banking in Glasgow, United Kingdom. Level rates it Little AI ●○○○; you can [apply on Nationwide](https://jobsbylevel.com/go/b78db2b7-a1f3-45fa-b8db-94c1840d28fe?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. Remote (Glasgow, United Kingdom).

## Details

- Company: [Nationwide](https://jobsbylevel.com/companies/nationwide)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Remote (Glasgow, United Kingdom)
- Posted: October 30, 2026
- Apply: https://jobsbylevel.com/go/b78db2b7-a1f3-45fa-b8db-94c1840d28fe?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-journey-senior-manager-business-banking-at-nationwide-3f8952

## Prepare for this job

The job page lists 4 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/customer-journey-senior-manager-business-banking-at-nationwide-3f8952

## Description

The Customer Journey Senior Manager will support the Customer Journey Lead and the Business Unit to translate strategy into the required service and experience for Business Banking customers, with particular accountability for payment journeys and associated operational outcomes. Contribute to developing a journey vision and roadmap covering strategic transformation and continuous improvement across Business Banking payments. The role will use knowledge of business and corporate banking customer needs, payment products, schemes, channels, servicing, controls and technology to increase flow and value. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Glasgow, Edinburgh, Gosforth or London office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here . If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. What you’ll be doing The Customer Journey Senior Manager for Business Banking Payments is responsible for shaping and delivering a market-leading payment experience for SME, commercial and corporate customers. Working closely with senior stakeholders across the business, the role will define and execute the strategic vision and roadmap for domestic and international payment journeys, driving customer satisfaction, operational resilience, value creation and continuous improvement. The role requires a deep understanding of Business Banking payment services, including complex customer requirements, authorisation structures, cash management solutions and high-value payment processing. Leading cross-functional teams across Product, Operations, Payments, Technology, Risk, Compliance and third-party suppliers, the postholder will oversee the prioritisation and delivery of strategic investment and improvement initiatives. They will define business requirements, ensure end-to-end quality standards, and drive enhancements across all stages of the payment lifecycle, from initiation and authentication through to settlement, reconciliation and customer servicing. The role also fosters a culture of innovation, collaboration and continuous learning, while building relationships with internal leaders and external industry partners. The successful candidate will balance customer outcomes, commercial objectives, regulatory obligations, fraud prevention and operational resilience within a complex payments environment. They will analyse and resolve business-critical challenges, influence strategic decision-making, and lead significant product, process and technology change programmes. With accountability for short, medium and long-term outcomes, the role focuses on delivering measurable business value through clear payment journey strategies, continuous optimisation and the successful delivery of transformational change. About you As a minimum requirement, you’ll have: Significant and demonstrable experience in Business Banking or Corporate Banking payments within a bank, building society, payment service provider or closely related regulated environment Deep knowledge of Business Banking payment products, propositions, customer journeys and operational processes, including payment initiation, mandates and entitlements, authentication, authorisation, routing, processing,

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-journey-senior-manager-business-banking-at-nationwide-3f8952

Source: https://jobsbylevel.com/jobs/customer-journey-senior-manager-business-banking-at-nationwide-3f8952

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Level. https://jobsbylevel.com/jobs/customer-journey-senior-manager-business-banking-at-nationwide-3f8952.

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