# Customer Management Professional at Vestas

Vestas is hiring a Customer Management Professional in Bucharest, Romania. Level rates it Little AI ●○○○; you can [apply on Vestas](https://jobsbylevel.com/go/d9077302-59e7-417c-8cb5-42032c83efd1?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. Bucharest, Bucu.

## Details

- Company: [Vestas](https://jobsbylevel.com/companies/vestas)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Bucharest, Bucu
- Posted: October 23, 2026
- Apply: https://jobsbylevel.com/go/d9077302-59e7-417c-8cb5-42032c83efd1?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-management-professional-at-vestas-73ea03

## Description

Are you on the lookout for your next big career move? Region MED > SBU MED Service > Customer Service Management MED East The Customer Service Management department ensures running and execution of the Service Contracts and Customer Relationship Management for our Service Contracts customers. The department has an open and informal culture, where professionalism, team work, good communication and collaboration are key to our effective work. You will have the opportunity to work in an exciting industry and in a team of highly motivated and engaged employees. Responsibilities Provide first-line customer communication, ensuring execution of the scope of contracts, customer commitments, managing the customer relationship and seeking additional/out of scope services / aftermarket sales Organize / represent Vestas in Service Contract customer meetings as required Building and maintaining relationships with customer representatives as well as with Vestas Service organization personnel Responsibility of working together and communicating effectively with all departments, in order to maintain a good level of interaction with the Field Operations and Technical Planning / Engineering and within the office to quickly inform and advise customers of all service operations, plan changes, delays, cost overruns, safety and environmental issues, etc. Transact business, notifications, service orders, quotations etc. on SAP/Salesforce and adjacent systems. Identify and respond to customer time & material additional services, parts sales, aftermarket sales options and upgrades Provide first-line support to customers and be the prime interface between customers and Vestas towards handling issues and their resolution as well as all Vestas Service requests Own, manage and record all customer issues in a systematic way To be commercially aware of the contract's financial performance and requirements, track overdues/open receivables until resolution, to inform /escalate cost overruns, requests out of scope and transition to new contracts Qualifications The ideal candidate would have a solid (B.Eng./B.Sc.) technical or commercial education with previous experience (at least 3 years) in a customer-facing position for example contracting/sales, customer service or claim handling. Experience in the energy market for example within the power generation or the oil & gas sectors is valuable Familiarity with wind turbines or rotating machinery, plant, processes or systems would be also valuable You should be thoroughly familiar with Microsoft Office package, Excel, Power Point and SAP Competencies You should be structured and accurate and possess good communications skills both written and oral and be comfortable communicating with customer's representatives Good stakeholder management skills Ability to build customer-centric attitude across collaborating functions & create sense of accountability towards customer requests Comfortable communicating and collaborating with customers and colleagues across the Vestas Organization Pay attention to detail, maintain a professional approach, prioritise your tasks and keep the overview even during hectic periods Enjoy working as part of a team, as well as being able to work on your own and have a good sense of humour Resilient and able to stay motivated in busy times Problem-solving mentality, able to follow through Interested and motivated by improvement Driving license B and readiness to travel 35%. Fluent in local language and in English What We Offer We offer an exciting chance to engage with some of our customers on a wide range contract types and technical offerings within our Service department, you'll get to work with some of the new long-term projects for the future of our Service business. It's a busy workplace where no day is the same. Becoming part of a team of skilled and experienced colleagues, all committed to wind energy, you will have the opportunity of developing a career within a very exciting and

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-management-professional-at-vestas-73ea03

Source: https://jobsbylevel.com/jobs/customer-management-professional-at-vestas-73ea03

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