# Customer Manager Specialist at Vestas

Vestas is hiring a Customer Manager Specialist in Houston, United States. Level rates it Little AI ●○○○; you can [apply on Vestas](https://jobsbylevel.com/go/674d2a8f-649c-40e9-a495-7a987a95ff54?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. Houston, TX.

## Details

- Company: [Vestas](https://jobsbylevel.com/companies/vestas)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Houston, TX
- Posted: November 10, 2026
- Apply: https://jobsbylevel.com/go/674d2a8f-649c-40e9-a495-7a987a95ff54?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-manager-specialist-at-vestas-2b9cfb

## Description

The Service Account Management team manages strategic customer relationships and serves as a primary business interface across Vestas Service. The department drives customer satisfaction, account performance, and profitability through proactive customer engagement, issue resolution, commercial development, account strategy, and cross-functional collaboration, while promoting a consistent, high-quality customer experience. Responsibilities: The primary responsibility of the account manager is to perform customer relationship management and improve customer satisfaction for customer accounts operating in the USA and Canada. The primary objective is to maximize each account's business performance and profitability through frequent customer engagement, customer service, and issue resolution by facilitating cross-functional collaboration through team building and promoting a consistent high-quality customer experience. Account managers collect information and assist in the processing and analyzing of that information, including but not limited to customer feedback, sales leads, and market intelligence that will support innovations in operational support processes, sales processes, and new product development. Account executives act as the principal catalysts for sales development within their assigned accounts, orchestrating and optimizing business ventures in concert with the sales and operations departments to augment financial gains. Account managers build long-lasting, interpersonal, and mutually beneficial relationships with key customer contacts, including customer operations managers, asset managers, engineering managers, and certain directors or executives. The account manager also supports internal stakeholders (internal customers) by representing significant issues to the customer on behalf of Vestas. The account manager partners across organization boundaries with units like operations, engineering, product, sales, and business development, as well as legal, finance, and contracting personnel both locally and globally to develop goals, administer projects, approach issues, and implement a range of corporate strategies. The scope of each account includes all operational regions and revenue channels associated with that account, including but not limited to all forms of long-term and short-term service contracts, self-perform support agreements, aftermarket transactional sales, commercial settlements, or any other business transaction or interface that may occur in the assigned account. The account manager is responsible for developing, maintaining, communicating, and revising account plans and strategies to support the organizational vision and goals of the Vestas Service group. The account manager is responsible for facilitating, overseeing, and presenting customer business reviews or other critical customer engagements. A high aptitude in customer-facing roles, interaction processes, consensus building, digital tool usage, and practical problem identification and intervention is crucial for this position. Candidates will apply critical thinking skills and develop strategies informed by data and experience. Candidates should be resourceful, analytical, adaptable, and organized, with the ability to build rapport with clients and internal stakeholders. The ideal candidate will have an interest in supporting others and a desire to provide exceptional customer service. Qualifications: Education and Degrees: Bachelor's degree in technical sales, account management, sales engineering, or a customer service or support-related field is required. Master's degree in business management, technical sales, or an equivalent discipline is valued. Experience: Minimum 5 years of experience in technical sales, account management, or customer service or support within a technical context Experience in operations management will also be considered. Industry Knowledge: Preferred experience in renewable power generation. Technical Skills:

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-manager-specialist-at-vestas-2b9cfb

Source: https://jobsbylevel.com/jobs/customer-manager-specialist-at-vestas-2b9cfb

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