# Customer Marketing Planning Manager at Nationwide

Nationwide is hiring a Customer Marketing Planning Manager. Level rates it Little AI ●○○○; you can [apply on Nationwide](https://jobsbylevel.com/go/2d772f69-8b4d-48dd-9004-abd6068fcb58?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. United Kingdom.

## Details

- Company: [Nationwide](https://jobsbylevel.com/companies/nationwide)
- AI level: AI Level 1 (score 38 out of 100)
- Location: United Kingdom
- Posted: October 20, 2026
- Apply: https://jobsbylevel.com/go/2d772f69-8b4d-48dd-9004-abd6068fcb58?utm_medium=ai-agent

## Description

We're looking for a Customer Marketing Content Editor to join our Customer Marketing team. In this role, you'll play an important part in delivering personalised customer communications by building, checking and publishing content accurately and efficiently across a range of marketing channels. Working closely with the Lead Content Editor and wider squad teams, you'll help ensure communications are delivered to the highest standards, following agreed processes, controls and governance requirements. You'll manage day-to-day content production activities, including content set-up, amendments, approvals, scheduling and issue resolution. Working with marketing, digital, technology, risk and other specialist teams, you will help deliver effective customer communications while ensuring accuracy, compliance and a strong control environment. You'll also contribute to testing, process improvements and enhancements to templates, tooling and workflows, helping the team continuously improve how content is delivered. This is an excellent opportunity for someone with experience in content production, digital publishing or communications delivery, ideally within a regulated or high-control environment. You'll use your attention to detail, problem-solving skills and knowledge of content management systems to ensure communications reach customers accurately and on time. Customer experience is at the heart of everything we do. You'll help deliver engaging and compliant communications that support our members while maintaining the quality, consistency and governance standards expected across Customer Marketing. You'll also have the opportunity to support colleagues, share knowledge and contribute to the ongoing evolution of our content production capabilities. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here . Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here . If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. What you’ll be doing As a Customer Marketing Planning Manager, you'll play a key role in shaping and delivering customer-led marketing plans that support Nationwide's strategic priorities and drive meaningful business and customer outcomes. Working within the Customer Marketing team, you'll lead the development of 1:1 marketing plans, ensuring activity is insight-driven, effectively prioritised and designed to maximise customer engagement, marketing performance and return on investment. You'll work closely with product teams, marketing specialists, analysts, operational teams and external partners to translate business objectives into clear, actionable marketing plans. Using customer insight, market trends, business priorities and performance data, you'll create and continually refine plans that deliver the right messages to the right audiences at the right time. A key focus of the role will be leading planning and prioritisation across your squad, ensuring activity is aligned to strategic goals and balanced against available resources, budgets and

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-marketing-planning-manager-at-nationwide-cc9851

Source: https://jobsbylevel.com/jobs/customer-marketing-planning-manager-at-nationwide-cc9851

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-marketing-planning-manager-at-nationwide-cc9851.

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