# Customer Marketing Squad Lead at Nationwide

Nationwide is hiring a Customer Marketing Squad Lead. Level rates it Little AI ●○○○; you can [apply on Nationwide](https://jobsbylevel.com/go/850434f3-eaf7-4037-b00b-e61a193e76e3?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. Remote (United Kingdom).

## Details

- Company: [Nationwide](https://jobsbylevel.com/companies/nationwide)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Remote (United Kingdom)
- Posted: October 21, 2026
- Apply: https://jobsbylevel.com/go/850434f3-eaf7-4037-b00b-e61a193e76e3?utm_medium=ai-agent

## Description

We're looking for an experienced Customer Communications Squad Lead to join our Marketing & Communications team on a permanent basis. In this leadership role, you'll lead a specialist squad responsible for delivering customer communication journeys across marketing, service and regulatory communications. You'll translate strategic priorities into clear plans, ensuring communications are relevant, timely, personalised and connected across channels while delivering measurable outcomes for customers and the business. As Customer Communications Squad Lead, you will oversee the planning, development and delivery of complex communication programmes, campaigns and change initiatives. Working closely with teams across brand, product, audience, legal, compliance, risk and technology, you'll ensure communications are customer-focused, data-driven and aligned to organisational priorities. You'll use customer insights, analytics and market understanding to optimise engagement, improve performance and create effective end-to-end communication journeys. You will provide strong people leadership to a team of specialists, setting direction, developing capability and fostering a high-performance culture. You'll also act as a subject matter expert in customer communications, championing innovation, continuous improvement and best practice across channels, tools and ways of working. With accountability for governance, risk and quality standards, you'll ensure all communications meet brand, accessibility, regulatory and reputation requirements. This role would suit an experienced communications or marketing leader with a strong background in data-driven customer communications, stakeholder management and leading high-performing teams. You'll bring a proven track record of delivering complex communication strategies, using insight and performance data to drive decisions, and influencing senior stakeholders to achieve successful customer and business outcomes in a regulated environment. We are happy to consider flexible working approaches to help you perform at your best. The working hours (per week) for this role can be between 28 and 35 hours. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here . If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. What you’ll be doing As a Customer Communications Squad Lead, you'll lead a multi-disciplinary squad responsible for creating and delivering customer communications that support key business objectives, regulatory requirements and customer needs. You'll translate strategic priorities into clear communication plans, ensuring the right messages reach the right audiences through the most effective channels and at the right time. You'll work closely with Product Owners, Marketing teams, Customer Experience specialists, Content Designers, Digital teams, Risk, Compliance and operational stakeholders to understand customer needs and business goals. Using customer insight, performance data and market trends, you'll shape communication strategies and journeys that drive engagement, improve understanding and deliver positive customer outcomes. A key part of the role will be leading and developing a high-performing squad, creating a culture of collaboration, accountability and continuous improvement. You'll prioritise activity,

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-marketing-squad-lead-at-nationwide-42c815

Source: https://jobsbylevel.com/jobs/customer-marketing-squad-lead-at-nationwide-42c815

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-marketing-squad-lead-at-nationwide-42c815.

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