# Customer Operations Agent at Centrica

Centrica is hiring a Customer Operations Agent for a remote role open to applicants in United Kingdom. Level rates it Little AI ●○○○; you can [apply on Centrica](https://jobsbylevel.com/go/c5e07f5b-1889-408d-9e1e-231413d30ac3?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. Remote (Stockport).

## Details

- Company: [Centrica](https://jobsbylevel.com/companies/centrica)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Remote (Stockport)
- Posted: October 23, 2026
- Apply: https://jobsbylevel.com/go/c5e07f5b-1889-408d-9e1e-231413d30ac3?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-operations-agent-at-centrica-56c395

## Prepare for this job

The job page lists 3 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/customer-operations-agent-at-centrica-56c395

## Description

Join us, be part of more. We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it. About your team: At Dyno-Rod, our mission is to mend it. We’re one of the UK’s largest plumbing and drainage forces. From blocked drains to burst pipes, we’re here to help our customers. We’re proud to offer 24-hour emergency response across the UK, using a combination of the latest technology and good old-fashioned expertise to fix a wide range of home emergencies. Customer Operations Agent (Part-Time/Weekend) Dyno-Rod is recruiting an experienced Customer Operations Agent to join our Customer Operations team. This is a part-time position (14.8 hours per week), working weekends. Shift Pattern – Saturday and Sunday; 7am – 3pm or 9am – 5pm (rotation) You’ll deliver outstanding support to new and existing customers and clients across phone, web chat and email. You’ll handle billing enquiries, service requests and complaints fairly and effectively, working to internal and contract-specific Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Dyno-Rod is a fast-paced, growing business where you’ll build strong relationships with internal and external stakeholders, support our engineers and franchise partners, and help drive a culture of continuous improvement. At a glance Salary: £10,834.80 per annum Hours: Part-time, 14.8 hours per week Weekend Shift Pattern: Saturday and Sunday; 7am – 3pm or 9am – 5pm (rotation) Location: Home Based Benefits: Company benefits package What you’ll do Customer Needs Identification: Understand and anticipate customer needs to deliver high-quality service and minimise repeat contact, ensuring customer satisfaction and loyalty. On Demand & Local Accounts Customers: Utilise effective questioning techniques to route work to the correct plumbing or drainage Franchise Office, ensuring timely and accurate service delivery to the standard of each Franchise’s agreed operating service level, Job Management for National Accounts: Raise jobs for National Accounts in line with individually agreed Service Instructions, ensuring adherence to Service Level agreements for engineer attendance and ensuring invoices can flow through to payment. Handling Enquiries: Via webchat, email, telephone & customer portal; receive enquiries from On Demand, National, and Local account customers, as necessary coordinating and passing the enquiry to internal and external stakeholders for resolution. Engineer Support: Provide on-site support to engineers, providing non-technical guidance on the terms and conditions of cover queries and work transfers to ensure smooth operations. Customer & Client Support: Provide comprehensive support, resolving customer and client requirements to resolution. Dispatch franchise jobs to on-call Franchisee engineers during weekends and bank holidays, ensuring adherence to escalation processes. Complaint Compensation Management: Review British Gas Homecare complaint compensation amounts for Dyno-Rod jobs, adjudicating to ensure correct apportionment to franchises and handling appeals within guidelines. Daily Reporting: Prepare, check, and share daily reports with National Accounts, adhering to pre-agreed specifications to maintain transparency and accountability. Disaster Recovery Activities: Participate in disaster recovery activities to capture job bookings and dispatch jobs, ensuring visit completion and service continuity as and when required. What you’ll bring Experience working in a fast-paced office

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Source: https://jobsbylevel.com/jobs/customer-operations-agent-at-centrica-56c395

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