# Customer Portal Product Owner and Data Governance Lead (m/w/d) (80-100%) at Lonza

Lonza is hiring a Customer Portal Product Owner and Data Governance Lead (m/w/d) (80-100%) in Basel, Switzerland. Level rates it Uses AI ●●○○; you can [apply on Lonza](https://jobsbylevel.com/go/0225db08-40e9-46d8-8ad0-012fb540793f?utm_medium=ai-agent).

AI Level 2, AI centrality 46 out of 100. CH - Basel.

## Details

- Company: [Lonza](https://jobsbylevel.com/companies/lonza)
- AI level: AI Level 2 (score 46 out of 100)
- Location: CH - Basel
- Posted: October 21, 2026
- Apply: https://jobsbylevel.com/go/0225db08-40e9-46d8-8ad0-012fb540793f?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-portal-product-owner-and-data-governance-lead-m-w-d-80-100-at-lonza-493383

## Description

A Career at Lonza What you’ll get An agile career and a dynamic work culture An inclusive and ethical workplace Compensation programs that recognize high performance In addition to a competitive salary, you can expect numerous lifestyle, family, and leisure benefits. Relocation support for eligible candidate Lonza is establishing a One Lonza customer portal and experience capability as a core workstream of the Data-as-a-Product initiative under the One Lonza Program Advanced Industry. The role is based in Basel, Switzerland We are actively looking for a driven Customer Portal and Experience Product Owner (Director level) to be accountable for shaping and delivering the customer-facing experience layer through which customers collaborate with Lonza and securely access documents, governed data products, insights and digital services. In this role you will own the workstream vision, customer journeys, product roadmap, requirements, operating model, governance, business case and implementation outcomes, while ensuring alignment with Data-as-a-Product strategy, business-platform roadmaps and Lonza’s broader digital architecture. Working across Commercial, Project Management, Operations, Quality, IT, Data, Security, Legal and external delivery partners, the role will create a scalable, secure and consistent experience across business platforms rather than a collection of disconnected portal solutions. What you will do Lead the Customer Portal Workstream: Lead the end-to-end Customer Portal and Experience workstream from strategy through execution, translating it into an executable product strategy, prioritized roadmap, milestones and measurable outcomes. Own Customer Experience and Product Direction: Define the target customer experience, personas, end-to-end customer journeys, design principles and value proposition across the customer lifecycle. Define Functional and Integration Requirements: Own the business and product requirements for information architecture, document and data exchange, collaboration workflows, dashboards, notifications, support services, APIs and integration with relevant enterprise systems. Shape MVP (Minimum Viable Product) and Phased Delivery: Prioritize use cases and requirements, define the MVP and pilot approach, and establish a phased implementation roadmap that balances customer value, feasibility, risk and reuse across platforms. Align Platform Initiatives: Coordinate with ongoing and planned portal initiatives across business platforms to ensure forward compatibility, common standards and a coherent One Lonza customer-facing experience. Embed Security, Quality and Compliance by Design: Ensure customer isolation, role-based access, auditability, data integrity, privacy, cybersecurity, IP protection and applicable GxP requirements are built into the portal design and delivery model. Establish Governance and Operating Model: Define portal ownership, decision rights, support processes, service levels, release and enhancement management, data stewardship and operational handover. Drive Cross-Functional Decision-Making: Align Commercial, Project Management, Operations, Quality, IT, Data, Enterprise Architecture, Security, Legal, Digital Marketing and platform stakeholders and resolve cross-functional dependencies and trade-offs. Manage Scope, Investment and Delivery: Maintain accountability for workstream scope, budget, schedule, resource plan, risks, dependencies, vendor contributions and delivery outcomes, escalating material deviations through the appropriate governance. Deliver Value and Adoption: Define success measures, validate customer and business value, prepare implementation recommendations, and drive adoption through stakeholder engagement, communication, training and continuous improvement. What we are looking for Bachelor or Master Business, Digital Product Management, Information Systems, Engineering, Life Sciences, Customer Experience or a related discipline Digital Product Leadership:

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-portal-product-owner-and-data-governance-lead-m-w-d-80-100-at-lonza-493383

Source: https://jobsbylevel.com/jobs/customer-portal-product-owner-and-data-governance-lead-m-w-d-80-100-at-lonza-493383

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-portal-product-owner-and-data-governance-lead-m-w-d-80-100-at-lonza-493383.

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