# Customer Renewals Advisor at Hastings Direct

Hastings Direct is hiring a Customer Renewals Advisor. It pays £26k a year and Level rates it Little AI ●○○○; you can [apply on Hastings Direct](https://jobsbylevel.com/go/a56647af-3703-4af3-bebe-c6abc32cd4ae?utm_medium=ai-agent).

AI Level 1, AI centrality 36 out of 100. Bexhill.

## Details

- Company: [Hastings Direct](https://jobsbylevel.com/companies/hastings-direct)
- AI level: AI Level 1 (score 36 out of 100)
- Location: Bexhill
- Salary: £26k
- Posted: October 30, 2026
- Apply: https://jobsbylevel.com/go/a56647af-3703-4af3-bebe-c6abc32cd4ae?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-renewals-advisor-at-hastings-direct-ab1fa0

## Description

Customer Renewals Advisor This role has an anticipated start date in 2027. As we are recruiting ahead for future opportunities, there may be a slightly longer period between submitting your application and receiving an update from our Recruitment Team. Thank you for your patience, and we look forward to reviewing your application. Salary: The starting salary is £26,230, plus a comprehensive benefits package. Upon completing the training and coaching period, which typically lasts 12 weeks, the salary will automatically increase to £26,550. There will be further opportunities for salary progression up to £29,500, depending on your commitment to personal development and career growth. Working Hours/ Shift Patterns: You will work 37.5 hours per week including 3-4 weekends out of 8. If you work a weekend shift, you’ll get time off in the week. Our opening hours: Monday to Friday 08:00 - 19:00, Saturday 09:00 – 17:00 and Sunday 09:00 – 13:00. Training: Our 12-week training programme is delivered face to face in the office. The first 8 weeks focus on core learning, followed by continued in-office support through to week 12 as you build confidence and embed your skills. You’ll only be able to move to hybrid working once you have completed the full training programme and received sign-off from a trainer or team leader. Depending on your individual progress, this may take longer than the initial 12-week training period. Our approach to Hybrid Working: With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration. Holiday Allowance During Training: To ensure you gain the maximum benefit from our training programme and feel fully supported as you begin your career, holiday will be limited during the initial training period. One day of holiday is permitted within the first 4 weeks. From weeks 5 to 12, holiday requests will be reviewed on a case‑by‑case basis. Location: Our fantastic Bexhill office, which is next to the seafront, and only a short walk from Collington station. Your role: Joining a busy team within a customer focused environment, you’ll be the voice of Hastings as you support our customers who are coming to the end of their current policy and want to discuss their renewal with us. A key part of your role will be to actively listen to any customer queries and then work with them to fact find and understand any changes to their policy details and circumstances. You will then utilise your training and our systems to offer the customer the most suitable products and price for their upcoming insurance needs. That means talking confidently with purpose about our products, giving accurate information first time and making sure customers understand everything about their policy, quotation and services. What we're looking for in a Customer Renewals Advisor Have transferable skills such as; resilience, persuasiveness and customer centricity Experience in delivering quality customer outcomes Self- motivated individuals that take pride in what they do and who can demonstrate politeness and problem-solving skills Builds customer understanding through effective listening and questioning, appropriately addressing concerns and guiding customers towards an informed and positive resolution. Computer skills: you'll take inbound calls whilst navigating our in-house software systems What we offer: Join us and you’ll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. That includes initial in-house training on our products and systems, as well as

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-renewals-advisor-at-hastings-direct-ab1fa0

Source: https://jobsbylevel.com/jobs/customer-renewals-advisor-at-hastings-direct-ab1fa0

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