# Customer Service Administrator at CMA CGM

CMA CGM is hiring a Customer Service Administrator. It pays £27k a year and Level rates it Little AI ●○○○; you can [apply on CMA CGM](https://jobsbylevel.com/go/63de2b07-f8ea-4b72-b81e-539c5ff2b9b8?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. Sheerness, GBR.

## Details

- Company: [CMA CGM](https://jobsbylevel.com/companies/cma-cgm)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Sheerness, GBR
- Salary: £27k
- Posted: November 10, 2026
- Apply: https://jobsbylevel.com/go/63de2b07-f8ea-4b72-b81e-539c5ff2b9b8?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-service-administrator-at-cma-cgm-c1e763

## Description

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise. YOUR ROLE Our Finished Vehicle Logistics team in Sheerness is looking for a Customer Service Administrator to support our vehicle delivery operations. You'll be responsible for coordinating vehicle delivery bookings, managing customer enquiries and liaising with our network of transport carriers to ensure deliveries run smoothly. Acting as a key point of contact for customers, dealerships and internal teams, you'll provide accurate information, resolve queries and keep customers updated throughout the process. We're looking for someone with strong administration and communication skills, a proactive approach and a willingness to learn. Whether you have previous customer service experience or are looking to develop your skills, this is a great opportunity to grow within the logistics industry. We're offering a salary of up to £26,500 per annum depending on experience. The role will initially be site based during training, with hybrid working available once fully trained, requiring a minimum of three days per week in the office. WHAT ARE YOU GOING TO DO? Manage and process vehicle delivery bookings, ensuring requests are accurately recorded and communicated to our carrier network. Respond to customer and dealership enquiries regarding vehicle bookings, delivery availability, expected delivery dates and changes to existing arrangements. Liaise with transport carriers and internal operational teams to coordinate deliveries, resolve queries and provide timely updates. Maintain accurate booking and delivery information across internal systems, ensuring records are consistent and up to date. Monitor outstanding enquiries and bookings, proactively following up to ensure customer requirements are met. Communicate any delays, changes or potential issues to customers and relevant stakeholders, working collaboratively to find suitable resolutions. Support day-to-day administration, reporting and data management using Microsoft Excel, Outlook and CEVA's internal systems. Identify opportunities to improve processes and contribute to the continued delivery of a high-quality customer service experience. WHAT ARE WE LOOKING FOR? We're looking for someone who is organised, proactive and has strong communication and administration skills. Previous experience in logistics isn't essential as we're happy to support and develop someone who brings the right attitude and a willingness to learn. Some of the key skills and attributes we're looking for include: Strong communication and interpersonal skills, with the confidence to engage with customers, colleagues and external partners. Good organisational skills, with the ability to manage multiple tasks and prioritise effectively. Excellent attention to detail, ensuring information and records are maintained accurately. Confidence using Microsoft Office applications,

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-service-administrator-at-cma-cgm-c1e763

Source: https://jobsbylevel.com/jobs/customer-service-administrator-at-cma-cgm-c1e763

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-service-administrator-at-cma-cgm-c1e763.

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