# Customer Service Administrator Tanzania at CMA CGM

CMA CGM is hiring a Customer Service Administrator Tanzania. Level rates it Little AI ●○○○; you can [apply on CMA CGM](https://jobsbylevel.com/go/cf69f610-1b40-4158-a149-fd576e4acdb1?utm_medium=ai-agent).

AI Level 1, AI centrality 39 out of 100. Dar es Salaam, TZA.

## Details

- Company: [CMA CGM](https://jobsbylevel.com/companies/cma-cgm)
- AI level: AI Level 1 (score 39 out of 100)
- Location: Dar es Salaam, TZA
- Posted: October 14, 2026
- Apply: https://jobsbylevel.com/go/cf69f610-1b40-4158-a149-fd576e4acdb1?utm_medium=ai-agent

## Description

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise. CUSTOMER SERVICE ADMINISTRATOR YOUR ROLE Do you have a passion for Business development profession? Are you looking to make a significant impact in a dynamic and growing organization? CEVA Logistics is expanding its footprint in East Africa, and we are seeking a skilled and experienced Business Development Professional to support our operations in the region. If you are a proactive Business Development professional who thrives in a fast-paced environment, this opportunity is for you! WHAT ARE YOU GOING TO DO? On‑Boarding & Compliance: Ensure accurate and timely customer onboarding by completing all SOP, documentation, quotation, and compliance checklist requirements. Customer Communication & Booking Management: Manage all daily customer communications and process booking requests with complete accuracy and timely vessel detail confirmation. Shipment Coordination: Coordinate shipment execution by securing pickup instructions, validating routing and carrier options, performing credit checks, and ensuring all required documents are uploaded to CargoWise. Documentation & Certificate Management: Ensure all BLs, certificates, and customer documents are processed accurately, approved in line with SOPs, and discrepancies resolved promptly. Pre‑Alerts & Delivery Coordination: Issue pre-alerts, coordinate customs clearance and delivery instructions, process carrier invoices, and ensure all final documents are updated in CargoWise. Cargo Tracking & Exception Handling: Monitor cargo movement daily, resolve transit delays proactively, and provide customers with timely tracking updates. Financial Accuracy & Profitability: Maintain financial accuracy by validating accruals, WIPs, and job profitability within CargoWise for all assigned shipments. WHAT ARE WE LOOKING FOR? Education and Experience: Bachelor’s degree in business administration is required; a master’s degree or relevant certification is a plus. Minimum of 3-5 years of experience in customer service in the logistics industry. Skills: Customer Service & Communication: Ability to communicate clearly, manage inquiries, and maintain strong customer relationships. Logistics & Freight Knowledge: Understanding of freight forwarding, global logistics processes, and Incoterms. Documentation & Systems Proficiency: Ability to accurately process shipment documents and work efficiently with systems like CargoWise and Microsoft Excel. Organization & Time Management: Skill in managing multiple tasks, meeting deadlines, and maintaining smooth workflow coordination. Attention to Detail: Strong accuracy in reviewing documents, data entry, and shipment instructions to prevent errors. Problem‑Solving: Ability to resolve shipment issues, delays, and discrepancies quickly and effectively. Relationship Management: Capacity to collaborate with

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-service-administrator-tanzania-at-cma-cgm-876e4a

Source: https://jobsbylevel.com/jobs/customer-service-administrator-tanzania-at-cma-cgm-876e4a

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-service-administrator-tanzania-at-cma-cgm-876e4a.

Get job alerts: https://jobsbylevel.com/newsletter