# Customer Service Agent with English (m/f/d) at Capita

Capita is hiring a Customer Service Agent with English (m/f/d). Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/b2b34e16-b737-4e12-adcb-dea841186177?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. Łódź.

## Details

- Company: [Capita](https://jobsbylevel.com/companies/capita)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Łódź
- Posted: October 14, 2026
- Apply: https://jobsbylevel.com/go/b2b34e16-b737-4e12-adcb-dea841186177?utm_medium=ai-agent

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/customer-service-agent-with-english-m-f-d-at-capita-5cf929

## Description

As a Customer Service Agent with English, you will support customers via phone and email, handle enquiries and documentation, maintain accurate records, and deliver excellent customer service. We are looking for a proactive and detail-oriented professional with fluent English, communicative Polish, and strong communication skills. Job title: Customer Service Agent with English (m/f/d) Job Description: Your responsibilities Handle inbound and outbound calls with customers, providing support and information. Verify customer details and process related documentation. Assist customers with enquiries, requests, and complaints via phone and email. Maintain accurate customer records and update information in internal systems. Support day-to-day administrative and client service processes. Ensure a high standard of customer experience and service delivery. Our requirements Fluent English language skills (min. C1 level), both written and spoken. Communicative Polish language skills, both written and spoken. Good working knowledge of Microsoft Office applications, particularly Word and Excel. Excellent communication and interpersonal skills. Strong customer service orientation and professional telephone manner. High attention to detail and accuracy. Ability to work effectively both independently and as part of a team. Self-motivated, proactive, and well-organized approach to work. What we offer Take care of your health - with supplementary medical insurance with LuxMed Generali group insurance Multisport or MultiKafeteria benefit systems Work-life balance that matters - friendly teams, supportive leaders, and a positive atmosphere (a 30-minute lunch break included in the 8-hour working day) An extra day off for voluntary activities close to your heart International experience every day - collaborate in a diverse, multinational environment influenced by British culture Inclusive employee networks - join communities that celebrate diversity, where you can connect, share, and learn Capita is a digital consulting, transformation, and services company. Every day, our colleagues help millions of people by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments, and citizens. We partner with our clients and provide them with the insights and cutting-edge technologies that give them back their time, allowing them to focus on what they do best and making people's lives easier and simpler. We have offices in the UK, Europe, India, and South Africa. Capita is a leading business services provider employing over 34,000 people across the UK and Europe. We are an equal opportunity employer, which means we will consider all qualified applicants regardless of gender identity or expression, ethnic origin, national origin, religion or belief, age, sexual orientation, disability status, or any other protected characteristic. We recruit and develop our people based on merit and passion for improving results, and we are committed to creating an inclusive environment for all employees. In accordance with Article 13(1) and (2) of the General Data Protection Regulation (GDPR) of April 27, 2016, we hereby inform you that: 1. The Data Controller of your personal data is Capita (Polska) Sp. z o.o., with its registered office in Kraków, ul. Lubicz 23; Kraków, KRS 0000365071, REGON 142604890, NIP 5252488222. For any questions or requests regarding data processing, please contact us at: PrivacyPoland@capita.com. 2. Your personal data will be processed for the purposes of the recruitment process, including the assessment of qualifications, aptitudes, and skills required for the position you are applying for and/or for future recruitment processes, if you have expressed such consent by checking the appropriate box below. 3. Legal basis for processing your personal data: a. Article 6(1)(c) of the GDPR (processing is necessary to comply with a legal obligation to which the controller is subject) and Article

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-service-agent-with-english-m-f-d-at-capita-5cf929

Source: https://jobsbylevel.com/jobs/customer-service-agent-with-english-m-f-d-at-capita-5cf929

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-service-agent-with-english-m-f-d-at-capita-5cf929.

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