# Customer Service Analyst at Diageo

Diageo is hiring a Customer Service Analyst in Mexico City, Mexico. Level rates it Little AI ●○○○; you can [apply on Diageo](https://jobsbylevel.com/go/4323a6af-3d94-45a3-bd40-d8611400b1f4?utm_medium=ai-agent).

AI Level 1, AI centrality 39 out of 100. Mexico City, Mexico.

## Details

- Company: [Diageo](https://jobsbylevel.com/companies/diageo)
- AI level: AI Level 1 (score 39 out of 100)
- Location: Mexico City, Mexico
- Posted: November 13, 2026
- Apply: https://jobsbylevel.com/go/4323a6af-3d94-45a3-bd40-d8611400b1f4?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-service-analyst-at-diageo-b254ad

## Description

Job Description : About us: With over 200 brands sold in nearly 180 countries, Diageo is home to some of the world’s most iconic drinks. From Johnnie Walker and Guinness to Tanqueray, Smirnoff and Don Julio, we craft brands chosen for life’s moments — from everyday connections to landmark celebrations. Bring your talent, curiosity and ambition, and strive for your personal best alongside people who challenge, support and learn from each other. Together, as one outstanding team, we keep learning, improving and raising the bar for our brands, our business and each other. Join us and play your part in making life’s moments mean a little more. About the function: Supply Chain & Manufacturing is where our brands are made, moved and delivered to the world. With over half of our people working across more than 100 sites, this is a complex, large-scale operation that brings together production, logistics, engineering and supplier partnerships. It’s fast-paced and hands-on, with teams working together to ensure quality, efficiency and sustainability at every stage. From sourcing ingredients to getting products into customers’ hands, you’ll play a role in delivering the brands people know and love. About the role: Customer Service Analyst Location: Mexico City Level: 6A Function: Supply Chain / Customer Collaboration Reports to: Customer Fulfillment Lead About the Role Are you passionate about delivering an exceptional customer experience while solving complex operational challenges? As a Customer Service Analyst , you will play a key role in connecting our customers with DIAGEO’s Supply Chain. You will manage the customer order journey end to end, helping ensure that every order is processed, delivered and resolved with speed, accuracy and a strong customer-first mindset. This role is at the heart of our relationship with customers across Modern Trade, Wholesalers and New Business , working closely with Sales, Warehouse, Transportation, Control Tower, Finance and other cross-functional teams. You will have the opportunity to combine customer collaboration, operational execution, data analytics and continuous improvement to directly influence our service performance and the experience we provide to our customers. What You Will Do Own the Customer Order Journey Manage the order process end to end, from order entry through invoicing, delivery, rejections and returns . Monitor customer orders and proactively identify risks that could affect service or delivery. Coordinate the resolution of operational incidents such as expired orders, loading errors, delivery appointment issues, late arrivals and customer rejections. Ensure accurate and timely information is provided to customers and Commercial teams throughout the order lifecycle. Support inventory prioritization decisions when product availability is constrained. Deliver Outstanding Customer Service Act as a key point of contact for DIAGEO Mexico customers. Build strong and collaborative relationships with customers and internal business partners. Understand customer ordering, receiving, warehousing and distribution processes to anticipate issues and identify opportunities. Negotiate and coordinate delivery appointments according to operational requirements and security considerations. Drive timely resolution of customer inquiries and operational issues while protecting service levels. Drive Service Performance Support the delivery of key Customer Service KPIs including OTIF, On Time, In Full, SAMBC and Rejections & Returns . Help drive a minimum 98.5% In Full performance , minimizing out-of-stocks, delivery failures and customer rejections. Analyze service performance on a weekly and monthly basis and translate data into actionable insights. Participate in customer and internal performance reviews, providing clear visibility of risks, opportunities and required actions. Improve the Way We Work Identify opportunities to simplify and improve order management and customer service

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-service-analyst-at-diageo-b254ad

Source: https://jobsbylevel.com/jobs/customer-service-analyst-at-diageo-b254ad

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-service-analyst-at-diageo-b254ad.

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