# Customer Service Associate at Freetrade

Freetrade is hiring a Customer Service Associate in Budapest, Hungary. Level rates it Little AI ●○○○; you can [apply on Freetrade](https://jobsbylevel.com/go/eaae1660-f565-4494-8207-f311e58e0eed?utm_medium=ai-agent).

AI Level 1, AI centrality 36 out of 100. Remote (Budapest).

## Details

- Company: [Freetrade](https://jobsbylevel.com/companies/freetrade)
- AI level: AI Level 1 (score 36 out of 100)
- Location: Remote (Budapest)
- Posted: October 29, 2026
- Apply: https://jobsbylevel.com/go/eaae1660-f565-4494-8207-f311e58e0eed?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-service-associate-at-freetrade-030c40

## Description

About Freetrade Freetrade’s mission is to become the default place to invest. Investing has been too complicated and expensive for too long, keeping millions from making the most of their savings. We’re changing that. We’re building our team and looking for people who are excited to reshape how our customers invest and grow their wealth. If you’re driven by solving complex problems and building innovative products, you’ll fit right in. 2026 is a big year for us. Last year, we announced a game changing deal to become part of the IG Group. We’ll continue to operate as an independent business while gaining access to the resources and support of an established leader in the space. This year, we’re accelerating our roadmap and taking our products to the next level. We’re building new features like mutual funds, bonds, and family investment tools. We’re also exploring how we can leverage AI to deliver an even better experience for our customers. About the team The purpose of this role is to provide a high-quality and responsive service to our customers, acting as a key point of contact for customer queries. The role supports the wider business by ensuring customers receive clear, accurate and timely information, helping to resolve queries and issues efficiently and contributing to a positive overall customer experience. Customer contact will primarily be through written channels, with the potential for the role to support customers by telephone in the future. The role will work closely with colleagues across the business, escalating queries where appropriate and sharing customer feedback to help improve our services and processes. What you’ll do Respond to customer queries through our written support channels in a timely and professional manner to provide customers with clear, accurate and helpful support. Review and understand customer enquiries to identify their needs and provide the appropriate information or resolution. Resolve routine customer queries and issues in line with company procedures to deliver a consistent and positive customer experience. Escalate complex, sensitive or unresolved queries to the appropriate colleague or team to ensure customers receive the correct level of support. Keep customers informed of the progress of their queries to manage expectations and maintain a high standard of service. Maintain accurate records of customer interactions and actions taken to ensure information is available for effective follow-up and reporting. Develop and maintain knowledge of the company’s products, services, policies and processes to provide customers with accurate and up-to-date information. Follow relevant company procedures, including data protection, security and regulatory requirements, to ensure customer information is handled appropriately. Identify recurring customer queries, issues and feedback and share these with the wider team to support improvements to processes and the customer experience. Support customers through additional communication channels, including telephone calls where required, to meet the evolving needs of the customer service function. About you Basic understanding of customer service principles and the importance of delivering a positive customer experience. Understanding of how to communicate clearly, professionally and appropriately with customers through written communication channels. Basic knowledge of using digital systems and online communication tools, with the ability to learn new customer support systems. Understanding of the importance of following defined procedures and guidance when responding to and resolving customer queries. Awareness of data protection, confidentiality and the importance of handling customer information securely. Understanding of when a customer query should be escalated to a more experienced colleague or another area of the business. Knowledge of the company’s products, services, policies and customer processes, which can be developed through training

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-service-associate-at-freetrade-030c40

Source: https://jobsbylevel.com/jobs/customer-service-associate-at-freetrade-030c40

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-service-associate-at-freetrade-030c40.

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