# Customer Service Associate at UPS

UPS is hiring a Customer Service Associate. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/5bfe3a1d-5997-4598-8f96-304e9eb5d9dc).

AI Level 1, AI centrality 38 out of 100. GB - Leighton Buzzard (GBLEI).

## Details

- Company: [UPS](https://jobsbylevel.com/companies/ups)
- AI level: AI Level 1 (score 38 out of 100)
- Location: GB - Leighton Buzzard (GBLEI)
- Posted: October 9, 2026
- Apply: https://jobsbylevel.com/go/5bfe3a1d-5997-4598-8f96-304e9eb5d9dc

## Description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: CUSTOMER SERVICE ASSOCIATE - Pharmacy Polar Speed UPS, Site 1, Chartmoor Road, Leighton Buzzard, Bedfordshire, LU7 4WG Monday - Friday - 37.5 hours per week - split shifts each week, 8am to 4.30pm and 9.30am to 6pm Job Purpose and Key Responsibilities: Deal directly with customers by phone and email Respond promptly to customer enquiries and raise customer complaints where approriate Provide pricing and delivery information Order processing and invoicing Communicate and collaborate with all internal departments Update and maintain accurate patient records on the patient database Recognise and report adverse events in accordance with SOP and within the specified timeline Rotate around the treatment therapies to develop a full skill set in all functions of the departent Perform any general administration duties required to ensure the smooth running of the department Additonal tasks may be requested by the Team Leader or Seniors, when approriate to the skills and responsibilities of a Customer Service Associate Specialised Knowledge and Requirements: Excellent telephone manner Excellent organisational skills, show initiative and be proactive Good working knowledge of IT packages: Word, Excel, Polar Track, Internet/Intranet, Teams, Masternaut Must have a good eye for detail, be able to work well under pressure, and be a quick learner Must be able to build effective working relationships with management and Seniors/Team Leaders, and communicate and collaborate with all internal departments Team player mentality with the ability to work on own initiative and influence others Must appreciate the need for retaining confientiality Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Source: https://jobsbylevel.com/jobs/customer-service-associate-at-ups-608ef7

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-service-associate-at-ups-608ef7.

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