# Customer Service Associate at Wells Fargo

Wells Fargo is hiring a Customer Service Associate. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/34a529df-47de-4e17-abbf-ec4d29f1808a).

AI Level 1, AI centrality 36 out of 100. CHARLOTTE, NC.

## Details

- Company: [Wells Fargo](https://jobsbylevel.com/companies/wells-fargo)
- AI level: AI Level 1 (score 36 out of 100)
- Location: CHARLOTTE, NC
- Posted: October 9, 2026
- Apply: https://jobsbylevel.com/go/34a529df-47de-4e17-abbf-ec4d29f1808a

## Description

Why Wells Fargo Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader — we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job — it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and wellbeing. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it — Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.” Join us! About this role: Wells Fargo is seeking a Customer Service Associate in Business Operations as part of the Contact Center division. Learn more about the career areas and business divisions at wellsfargojobs.com . In this role, you will: Provide support to internal and external customers in account management, operations, documentation, and technical support Review basic or tactical customer issues regarding products and services, billing, account questions, or account transactions with narrower impact Receive direction from managers and exercise judgment within defined parameters while developing understanding of the related policies, procedures, or compliance requirements Act as a primary support person for the customer and internal partners supporting customer services Provide information to managers as well as internal and external customers to resolve customer issues Required Qualifications: 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: 1+ years of financial customer service experience 1+ years of experience in asset movement Experience processing complex transactions and performing extensive research to resolve complex customer inquiries Excellent verbal, written, and interpersonal communication skills Ability to navigate multiple computer system windows, applications, and utilize search tools to find information Ability to interact effectively with internal and external partners and clients/customers Basic Microsoft Office skills Financial product & service knowledge Knowledge of investment terminology Contact center experience Job Expectations: Work Schedule: Monday through Friday between the hours of 8:00am to 7:00pm EST This position is not eligible for Visa sponsorship This position offers a hybrid work schedule Willingness to work on-site at stated location on the job opening Posting Location: Charlotte, NC Posted Location: 1525 W WT Harris Boulevard, Charlotte, North Carolina 28262-8522 Posting End Date: 18 Oct 2026 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-service-associate-at-wells-fargo-5a79bd

Source: https://jobsbylevel.com/jobs/customer-service-associate-at-wells-fargo-5a79bd

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-service-associate-at-wells-fargo-5a79bd.

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