# Customer Service Associate Manager at Wells Fargo

Wells Fargo is hiring a Customer Service Associate Manager. Level rates it Little AI ●○○○; you can [apply on Wells Fargo](https://jobsbylevel.com/go/08e20e1a-12c8-496c-a2ab-a03f2899a813?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. ROANOKE, VA.

## Details

- Company: [Wells Fargo](https://jobsbylevel.com/companies/wells-fargo)
- AI level: AI Level 1 (score 0 out of 100)
- Location: ROANOKE, VA
- Posted: October 22, 2026
- Apply: https://jobsbylevel.com/go/08e20e1a-12c8-496c-a2ab-a03f2899a813?utm_medium=ai-agent

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/customer-service-associate-manager-at-wells-fargo-11c636

## Description

About this role: Wells Fargo is seeking a Customer Service Associate Manager as part of Unsecured Lending Operations within Business Credit Card Customer Service team. Learn more about our career areas and lines of business at wellsfargojobs.com/career-areas In this role, you will: Supervise Customer Service Representatives in internal and external customer inquiries, complaints, and disputes resolution tasks and processes to ensure timely completion, quality, and compliance in customer service Identify opportunities for customer service improvement, policy and procedure enhancement, and risk control development in customer service Make daily supervisory and tactical decisions and resolve issues related to customers and colleagues, as well as staffing requirements under direction of customer service management, leveraging interpretation of policies and procedures Collaborate and consult with internal partners, relationship managers, and colleagues to ensure customer satisfaction Interact directly with external customers Manage allocation of people and financial resources for customer service Mentor and guide talent development of direct reports and assist in hiring talent Required Qualifications: 4+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 1+ years of leadership experience Desired Qualifications: Adaptable and flexible coaching style which takes into account the needs and learning styles of a diverse team Experience with Personal Lines and Loans policies and procedures Experience assessing the adequacy of policies, procedures and processes (includes compliance and operational controls within a large complex organization) Ability to motivate and provide performance feedback, in a fast-paced and ever-changing environment Ability to inspire and engage the broader team, leading with ethics and integrity in all we do Ability to mitigate risk and maintain ethical integrity Excellent verbal, written, and interpersonal communication skills Experience using the following systems: Workday, FDR, CSS, PGP, and CIV Intermediate Microsoft Office (Word, Excel, Teams, PowerPoint and Outlook) skills Experience recognizing service opportunities and providing exceptional customer satisfaction Ability to develop partnerships and collaborate with other business and functional areas Ability to recruit, retain, and grow high potential talent/teams Knowledge and understanding of call center operations in the financial services industry Job Expectations: Work Schedule: 1:30 pm - 10:00 pm EST Department hours of operation are 8am – 8pm EST., Monday - Friday. Hours and days may change based on business needs and may include working nights, weekends, and holidays. 5% Ability to travel This position offers a hybrid work schedule This position is not eligible for Visa sponsorship Location: 7711 Plantation Road, Roanoke, VA Required location for this position is listed above. Candidate must reside within a reasonable commute to the site location. Relocation assistance is not available for this position. Pay Range Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities. $60,000.00 - $91,000.00 Benefits Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees. Health benefits 401(k) Plan Paid time off Disability benefits Life insurance, critical illness insurance, and accident insurance Parental leave Critical caregiving leave Discounts and savings Commuter benefits Tuition reimbursement Scholarships for dependent children

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-service-associate-manager-at-wells-fargo-11c636

Source: https://jobsbylevel.com/jobs/customer-service-associate-manager-at-wells-fargo-11c636

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-service-associate-manager-at-wells-fargo-11c636.

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