# Customer Service at Hastings Direct

Hastings Direct is hiring a Customer Service. It pays £26k a year and Level rates it Little AI ●○○○; you can [apply on Hastings Direct](https://jobsbylevel.com/go/6f544eb7-c449-4b63-a917-2869cebbc3f8?utm_medium=ai-agent).

AI Level 1, AI centrality 36 out of 100. Leicester.

## Details

- Company: [Hastings Direct](https://jobsbylevel.com/companies/hastings-direct)
- AI level: AI Level 1 (score 36 out of 100)
- Location: Leicester
- Salary: £26k
- Posted: November 6, 2026
- Apply: https://jobsbylevel.com/go/6f544eb7-c449-4b63-a917-2869cebbc3f8?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-service-at-hastings-direct-4119eb

## Description

Customer Service Our customers contact us by phone and through digital chat, our WhatsApp style messaging system. When you join us, we will help you build the skills to take care of our customers by phone. Once you have built up your experience and confidence, we will then provide further skilling to help you do the same through digital chat. When you are fully skilled you will take care of customers through both channels. Start Date - This role has an anticipated start date in 2027. As we are recruiting ahead for future opportunities, there may be a slightly longer period between submitting your application and receiving an update from our Recruitment Team. Thank you for your patience, and we look forward to reviewing your application. Salary - The starting salary is £26,230, plus a comprehensive benefits package. Upon completing the training and coaching period, which typically lasts 12 weeks, the salary will automatically increase to £26,550. There will be further opportunities for salary progression up to £29,500, depending on your commitment to personal development and career growth. Working Hours/ Shift Patterns - You will work 37.5 hours per week including one full weekend and one Saturday in every five. If you work a weekend shift, you’ll get time off in lieu. Our opening hours - Monday to Friday 08:00 to 19:00, Saturday 09:00 to 17:00 and Sunday 09:00 to 13:00 Training - Our 12-week training programme is delivered face to face in the office. The first 8 weeks focus on core learning, followed by continued in‑office support through to week 12 as you build confidence and embed your skills. Your training will consist of learning both our Customer Service journeys (telephony and digital) so you’re fully equipped to support customers across all channels. After completing the full programme, you’ll receive sign‑off from a trainer or team leader before moving to hybrid working and into your permanent team. Our approach to Hybrid Working - With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration. Location - Our vibrant Leicester office is conveniently located in the city centre, just a short walk from the train station and easily accessible via major road routes. Your role - Our Customer Service team is all about being there for our customers, however they choose to contact us. You’ll support customers across both telephone and digital chat, delivering a market-leading experience and helping them get the right outcome. From answering questions about our products and policies to making changes or adding additional products, no two interactions will be the same. As a Customer Service colleague, you’ll need to be comfortable moving between different types of customer interactions, adapting your communication style and continuing to provide a consistent, high-quality experience across each channel. What we're looking for in a Customer Service candidate A genuine focus on delivering great outcomes for customers. Strong verbal and written communication skills, with the ability to adapt your approach depending on the channel. Confidence supporting customers across both telephone and digital chat. Accountability, accuracy and strong attention to detail. Flexibility and resilience, particularly when navigating change and continuous improvement. Confidence using multiple IT systems while supporting customers. The ability to move between different customer interactions and channels while maintaining a consistently high standard of service. What happens after you apply? After you apply, we’ll invite you to complete three assessments: a psychometric assessment to understand your preferences and working style; a chat simulation to explore your decision-making and

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-service-at-hastings-direct-4119eb

Source: https://jobsbylevel.com/jobs/customer-service-at-hastings-direct-4119eb

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-service-at-hastings-direct-4119eb.

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