# Customer Service Consultant at Legal & General

Legal & General is hiring a Customer Service Consultant. It pays £25k a year and Level rates it Little AI ●○○○; you can [apply on Legal & General](https://jobsbylevel.com/go/6ec8ffc0-0c8e-4949-a7ae-4c9e5e89c314?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. Brighton and Hove, England, United Kingdom.

## Details

- Company: [Legal & General](https://jobsbylevel.com/companies/legal-general)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Brighton and Hove, England, United Kingdom
- Salary: £25k
- Posted: November 5, 2026
- Apply: https://jobsbylevel.com/go/6ec8ffc0-0c8e-4949-a7ae-4c9e5e89c314?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-service-consultant-at-legal-general-638e48

## Description

Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income. Who we are Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement. We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys. We focus on helping the customers of today and tomorrow achieve better long-term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways. We’re looking for a Customer Experience Representative to join our team in Hove, with a competitive salary of £25,000. You’ll support customers and colleagues by making sure important correspondence and case-related work is handled accurately, efficiently and sent to the right place. You don’t need previous financial services experience or formal qualifications. We’re looking for someone with strong customer service skills, a good eye for detail and the confidence to learn new processes and systems. We offer a choice of full-time working patterns: 7:00am to 2:30pm, 8:00am to 3:30pm or 9:00am to 5:00pm. The role is based in our Hove office five days a week. What you'll be doing: Sorting and distributing incoming post to the appropriate teams Responding to customer emails and providing clear progress updates Processing trust-related work, case receipts and other administrative tasks Redirecting work to claims, Life customer admin and other relevant teams Recording customer and case information accurately Prioritising daily tasks and customer queries Following agreed processes and regulatory requirements Working with colleagues to deliver positive customer outcomes Who we're looking for: Customer service experience from retail, hospitality, an office or another customer-facing environment Clear and confident written and verbal communication skills Strong attention to detail The ability to organise and prioritise different tasks Confidence learning and using different systems A collaborative approach and willingness to support colleagues An adaptable and positive attitude A commitment to treating customers fairly and delivering good outcomes Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes Generous pension contribution Life assurance Healthcare Plan (permanent employees only) At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday Competitive family leave Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only) There are many discounts we offer – both for our own products and at a range of high street stores and online We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-service-consultant-at-legal-general-638e48

Source: https://jobsbylevel.com/jobs/customer-service-consultant-at-legal-general-638e48

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