# Customer Service Consultant, New Zealand Contact Centre at ANZ

ANZ is hiring a Customer Service Consultant, New Zealand Contact Centre in Auckland, New Zealand. Level rates it Little AI ●○○○; you can [apply on ANZ](https://jobsbylevel.com/go/61b96bda-61bf-4df5-b7c4-92a9b09dbdcb?utm_medium=ai-agent).

AI Level 1, AI centrality 29 out of 100. Auckland.

## Details

- Company: [ANZ](https://jobsbylevel.com/companies/anz)
- AI level: AI Level 1 (score 29 out of 100)
- Location: Auckland
- Posted: October 19, 2026
- Apply: https://jobsbylevel.com/go/61b96bda-61bf-4df5-b7c4-92a9b09dbdcb?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-service-consultant-new-zealand-contact-centre-at-anz-acd7e0

## Description

Ko Mātou - About Us Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. We’re committed to building a workforce that reflects the communities of Aotearoa New Zealand, supported by our multi-year Te Ao Māori strategy, Tākiri-A-Rangi. Mō te tūranga - About the role When customers contact ANZ, it’s often because something important is happening — a question that needs clarity, a problem that needs fixing, or a situation that needs care. As a Service Consultant in our New Zealand Contact Centre, you’ll be the calm voice and problem‑solver customers rely on in those moments. This is a role for people who care about outcomes, listen, think, and act — putting customers first, owning enquiries end‑to‑end, and working closely with our team to deliver the right result. You’ll also have access to; Paid, structured training to build confidence and capability from day one Clear career pathways across branch, contact centre, specialist, and other roles A supportive team environment where collaboration, coaching, and feedback matter A strong wellbeing focus, balancing performance with sustainable work practices Employee banking and lifestyle benefits, in line with ANZ’s policies Taipito kōrero mō te Tūranga - Role details Start Date: Monday 18 January 2027 Location & Hours Based in Sylvia Park, Auckland Permanent Fulltime, 37.5 hours per week across 5 days, including one weekend day. You must be a NZ Resident, NZ Citizen or AUS Citizen to apply Shifts are scheduled with start times between 9:00am – 12:00pm, finishing between 5:00pm and 8:00pm Tuesday-Saturday or Sunday-Thursday Training includes an initial seven-week full-time programme, before moving into your contracted hours, followed by a second training block approximately two months later. Ka aha tō rā e kite ai? - What will your day look like? You’ll support customers across New Zealand with everyday banking and digital needs, while living ANZ’s values in practical ways: Putting customers first by understanding what they really need and keeping things clear and simple Delivering accurate, timely support and following through on commitments Resolving enquiries end‑to‑end and knowing when to involve others Raising risks or concerns early if something doesn’t feel right Working closely with colleagues to achieve the best outcome for the customer You’ll be empowered to think for yourself, ask questions, and act with integrity — not just follow a script. Ōu Pūkenga? - What will you bring? This role may suit you if you: Enjoy helping people and take pride in doing the right thing Have customer service experience and the confidence to engage with people from all walks of life Communicate clearly, calmly, and respectfully Like seeing things through, not handing them off Are curious, open to feedback, and keen to learn Value teamwork and contributing to a positive, supportive environment Ready to explore? You don’t need to meet every requirement to apply. If this sounds like it could be your next step, we encourage you to take a look. If you’re looking for a role where values guide decisions, accountability matters, and your work genuinely helps customers — we’d love to hear from you. He aha te take e uru ai koe ki a mātou? - So, why join us? From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive. But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career. We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-service-consultant-new-zealand-contact-centre-at-anz-acd7e0

Source: https://jobsbylevel.com/jobs/customer-service-consultant-new-zealand-contact-centre-at-anz-acd7e0

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-service-consultant-new-zealand-contact-centre-at-anz-acd7e0.

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