# Customer Service Consultant | S1 | Branch Banking | Birmingham Great Barr| 12 Month FTC at Santander

AI Level 1, AI centrality 0 out of 100. Birmingham - Great Barr - TSB.

## Details

- Company: [Santander](https://jobsbylevel.com/companies/santander)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Birmingham - Great Barr - TSB
- Salary: £25k
- Posted: October 6, 2026
- Apply: https://jobsbylevel.com/go/0390c052-5c1f-4fbf-9cbb-c1bcc7f27253

## Description

Customer Service Consultant | S1 | Branch Banking | Birmingham Great Barr| 12 Month FTC Country: United Kingdom IT STARTS HERE Santander ( www.santander.com ) is evolving from a global, high-impact brand into a technology-driven organisation , and our people are at the heart of this journey. Together , we are driving a customer-centric transformation that values bold thinking, innovation , and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference . Our mission is to contribute to help more people and businesses prosper . We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation. Working for Santander at one of our TSB Branch locations, you’ll help customers make the most of their money, so that they can feel money confident every day. When they feel more confident with their money, they can get more out of life. And put simply, that is what it’s all about. THE DIFFERENCE YOU MAKE Branch Banking are looking for a Customer Service Consultant, based in TSB Birmingham Great Barr branch. In this role, you’ll play a key part in helping customers feel confident, capable and in control of their finances. You’ll support personal banking customers to make the most of digital banking, while delivering a personalised, human experience that builds long-term trust and loyalty. We’re shaping the way we work through innovation, collaboration and the use of digital tools to make banking simpler for our customers. To succeed in this role, you will be responsible for: • Supporting customers across face-to-face, telephone and video channels to meet their banking needs • Helping customers build confidence in using digital banking services, including mobile and online platforms • Understanding customer needs and proactively identifying the most suitable products and services • Resolving customer queries efficiently and providing clear, practical solutions • Building strong, lasting relationships through personalised service and regular engagement • Encouraging digital self-service adoption using customer devices and in-branch technology • Collaborating with colleagues to deliver a consistent and high-quality customer experience • Identifying opportunities to improve how we support customers and enhance service delivery WHAT YOU’LL BRING Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring. The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Experience delivering excellent customer service across multiple channels • Experience supporting customers with financial products or services • Experience working in a collaborative team environment WE VALUE YOUR IMPACT At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return. Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally. The starting salary is £25,000 together with a £500 flexible benefit allowance and the opportunity to earn a discretionary performance-related bonus of 8% of salary. £500 annual cash allowance to spend on our great range of benefits. *Include salary where authorised 25 days’ holiday plus bank holidays,

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-service-consultant-s1-branch-banking-birmingham-great-barr-12-month-ftc-at-santander-f2b051

Source: https://jobsbylevel.com/jobs/customer-service-consultant-s1-branch-banking-birmingham-great-barr-12-month-ftc-at-santander-f2b051

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-service-consultant-s1-branch-banking-birmingham-great-barr-12-month-ftc-at-santander-f2b051.

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