# Customer Service Director at Exotec

Exotec is hiring a Customer Service Director in Atlanta, United States. Level rates it Little AI ●○○○; you can [apply on Exotec](https://jobsbylevel.com/go/8ff94d04-6c1c-455a-a806-7b08d4b6b9d5?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. Atlanta, Georgia, United States.

## Details

- Company: [Exotec](https://jobsbylevel.com/companies/exotec)
- AI level: AI Level 1 (score 37 out of 100)
- Location: Atlanta, Georgia, United States
- Posted: November 3, 2026
- Apply: https://jobsbylevel.com/go/8ff94d04-6c1c-455a-a806-7b08d4b6b9d5?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-service-director-at-exotec-17fa4b

## Description

Exotec is at the forefront of technological excellence in order to redefine the relationship between humans and robots. Our solutions are contributing to the success of some of the largest brands in retail and e Commerce by revolutionizing the way they fulfill their orders to the end consumers, all while mitigating labor constraints and increasing workplace safety. Through the unification of cutting-edge software and high-performance hardware, our robotic solutions are now deployed across the globe and our exponential growth has led us to become the first industrial unicorn in France. Working at Exotec is an exciting opportunity to give purpose to your skills. Learn and grow with our ExoPeople around the world to help turn your ideas into a reality. The robotics revolution is just the beginning at Exotec. Will you be part of it? About The Role At Exotec, we work together with integrators who sell, deploy, and maintain our innovative solutions for end customers. As Customer Service Director – Integrator Relations , you will be a key driver of integrator success, ensuring our solutions deliver exceptional performance and customer satisfaction. Reporting to the Global Head of Integrator Success, you will lead a regional organization of 30+ people and work across North America and global teams to ensure our systems deliver exceptional performance and customer satisfaction. What You Will Do Regional leadership and operational accountability Own the performance -incl. Product Service P&L, health, and continuous improvement of Exotec’s integrator ecosystem and installed base across North America. Translate the global Integrator Success strategy into clear regional priorities, operating plans, and measurable objectives. Lead the regional operating cadence across Integrator Performance, Service Center, Account Management, and related functional teams. Establish clear accountability, priorities, escalation paths, and decision-making processes across Exotec North America and global teams. Installed base and service performance Own regional performance of the installed Exotec systems, including service quality, availability, throughput, customer satisfaction, and contractual performance. Drive performance against agreed KPIs, including SLA attainment, response and resolution times, backlog aging, recurring incidents, and corrective-action completion. Orchestrate the resolution of systemic operational issues with Integrator Performance, Service Center, Control Center, Product, Quality, Supply Chain, and other relevant teams. Integrator Development & Support Develop and nurture strong, long-lasting relationships with Exotec North America Business Unit (BU) and external integrators in your region. Support BU and integrators in achieving operational excellence and customer satisfaction. Lead the operational contribution to integrator selection, onboarding, enablement, and performance ramp-up. Define capability-development plans, including training, certification, process adoption, tooling, and governance routines. Contractual & Compliance Oversight Manage integrator contracts, ensuring alignment with service level agreements and business commitments. Support integrators in meeting compliance standards and operational benchmarks. People leadership and team development Lead, coach, and develop a distributed, multidisciplinary regional organization, including managers and cross-functional stakeholders. Set clear objectives, establish effective ways of working, and build a culture of accountability, collaboration, and continuous improvement. Lead effectively across direct and functional reporting lines, without relying solely on hierarchical authority. Requirements 15+ years of experience in senior leadership roles, ideally within technology or robotics integration. Proven ability to lead teams of 30+ people as well as cross-functional teams and influence without direct authority. Strong understanding of complex technological ecosystems and

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-service-director-at-exotec-17fa4b

Source: https://jobsbylevel.com/jobs/customer-service-director-at-exotec-17fa4b

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