# Customer & Service Excellence Development Programme - Retail at Nationwide

AI Level 1, AI centrality 0 out of 100. Remote (Swindon, United Kingdom).

## Details

- Company: [Nationwide](https://jobsbylevel.com/companies/nationwide)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Remote (Swindon, United Kingdom)
- Posted: October 6, 2026
- Apply: https://jobsbylevel.com/go/be0fe50f-c703-4ba0-b90f-a41c44c8532b

## Description

Good things this way If you're ambitious, curious and enjoy working with people, our Customer & Service Excellence Development Programme – Retail, provides a structured route into a rewarding career in banking. Help create fair, positive outcomes for customers while developing the confidence, judgement and skills needed for a successful career in customer service. Whether you're a graduate ready to make an impact, or a career changer looking for a new challenge, you'll gain hands-on experience, develop future-ready skills, and contribute to projects that deliver banking that's fairer, more rewarding, and for the good of society. You'll follow a tailored learning pathway designed to build the skills you'll need for the future of financial services. Through digital learning, interactive workshops, insights from leaders and industry experts, and hands-on experience in your role, you'll have plenty of opportunities to put your learning into practice. You'll also learn alongside colleagues from across Nationwide, helping you build your network and understand more about how our business works. We'll support your development through structured learning, personalised development and hands-on experience, helping you grow with confidence. Looking for a rewarding career in banking? Good things this way. Where you’ll be working You'll join our Retail, Customer Operations and Product function, where teams work together to support customers, improve experiences and deliver great outcomes. Throughout the programme, you'll complete three customer-facing placements, giving you experience of supporting customers across different teams and environments. Each placement offers a different perspective on the customer journey, helping you understand how Nationwide supports customers both directly and indirectly. Customer-first thinking sits at the heart of everything we do. The programme is designed to help you build the knowledge, confidence and relationships needed for a successful career in customer service while understanding how different teams work together to deliver fair outcomes and a simply brilliant service. Location At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, based at our Swindon or Northampton offices. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. What you’ll be doing on the Customer & Service Excellence Development Programme – Retail Our Customer & Service Excellence Development Programme begins on 6th September 2027. Your programme begins with an induction, helping you learn more about Nationwide, connect with colleagues and build the foundations for your role. Over two years, you'll complete three customer-facing placements across different teams and environments. You will learn about customer vulnerability and how we create positive outcomes for our customers, from complaints to fraud and general support. Alongside on-the-job learning, you'll take part in our Future Ready Core development programme. This combines development sessions, networking opportunities, self-guided learning, reflective workbooks, customer immersion experiences and access to a wider early careers community. Together, these experiences will help you develop the skills, confidence and connections needed for a successful career. This role has a direct impact on the experiences and outcomes of Nationwide's customers. By listening to customers, understanding their circumstances and providing appropriate support, you'll help customers access the services and solutions they need. No two days are the same. Activities could include

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-service-excellence-development-programme-retail-at-nationwide-e6ceb9

Source: https://jobsbylevel.com/jobs/customer-service-excellence-development-programme-retail-at-nationwide-e6ceb9

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-service-excellence-development-programme-retail-at-nationwide-e6ceb9.

Get job alerts: https://jobsbylevel.com/newsletter