# Customer Service Manager at Sandvik

Sandvik is hiring a Customer Service Manager. Level rates it Little AI ●○○○; you can [apply on Sandvik](https://jobsbylevel.com/go/95a61d8d-3573-4264-ba05-21c9257dca2d?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. Poland, Mikołów.

## Details

- Company: [Sandvik](https://jobsbylevel.com/companies/sandvik)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Poland, Mikołów
- Posted: November 12, 2026
- Apply: https://jobsbylevel.com/go/95a61d8d-3573-4264-ba05-21c9257dca2d?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-service-manager-at-sandvik-c8b208

## Prepare for this job

The job page lists 4 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/customer-service-manager-at-sandvik-c8b208

## Description

Customer Service Manager Location: Poland (with collaboration across Central and Eastern Europe) Position Mission: Deliver Excellence. Enable Growth. Create Outstanding Customer Experiences. At Sandvik Ground Support , we are committed to providing innovative solutions that help our customers operate safely, efficiently, and sustainably. As our business continues to grow across Central and Eastern Europe, we are strengthening our customer support capabilities to ensure exceptional service throughout the entire customer journey. We are now looking for a proactive and people-oriented Customer Service Manager to lead our customer support operations in Poland while supporting the continued development of our service organization across the region. This is an exciting opportunity for a customer-focused leader who combines operational excellence, team leadership, and strong cross-functional collaboration skills. As Customer Service Manager, you will play a key role in ensuring high-quality customer service, supporting sales and quotation activities, driving process improvements, and building a high-performing team that contributes directly to customer satisfaction and business success. About the Role As Customer Service Manager, you will be responsible for overseeing customer support activities, managing operational processes, and leading a team dedicated to delivering timely and professional support to our customers. You will work closely with Sales, Quotation, Technical Support, Field Service, Marketing, Logistics, and other stakeholders to ensure seamless execution of customer requests, effective communication, and continuous improvement of service delivery. The role combines operational leadership, customer relationship management, sales support, people management, and process development in a dynamic and growing international environment. What You Will Be Doing Lead Customer Service Operations Plan, organize, monitor, and continuously improve customer support activities and workflows. Ensure timely, accurate, and professional handling of customer requests and inquiries. Monitor service quality, operational efficiency, and workload distribution across the team. Ensure business continuity through effective resource planning and backup arrangements. Drive compliance with company policies, procedures, and operational standards. Deliver Outstanding Customer Experience Ensure a consistently high standard of customer service across all customer interactions. Coordinate the resolution of customer inquiries, complaints, escalations, and complex service cases. Build strong customer relationships and proactively monitor customer satisfaction. Support decisions related to special discounts, commercial exceptions, and customer-specific requirements within delegated authority. Act as an escalation point for complex cases requiring collaboration across multiple functions. Lead, Coach and Develop the Team Manage and develop the Customer Support team as a first-line manager. Participate in recruitment, onboarding, performance management, and talent development activities. Set clear objectives, monitor performance, and provide ongoing coaching and feedback. Foster a culture of collaboration, accountability, continuous learning, and customer focus. Support knowledge sharing and capability development across the organization. Support Sales, Quotation and Tender Processes Support Sales and Quotation teams in preparing commercial offers and tender documentation. Coordinate communication between customers, sales teams, technical support, quotation specialists, and field service representatives. Oversee administration of tender and auction platforms, including account management and compliance requirements. Support commercial discussions and contract preparation in cooperation with Sales Management. Ensure proper documentation management and record retention practices. Drive Continuous Improvement and Digitalization Identify opportunities to improve

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-service-manager-at-sandvik-c8b208

Source: https://jobsbylevel.com/jobs/customer-service-manager-at-sandvik-c8b208

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