# Customer Service Manager South Korea at CMA CGM

CMA CGM is hiring a Customer Service Manager South Korea in Seoul, South Korea. Level rates it Little AI ●○○○; you can [apply on CMA CGM](https://jobsbylevel.com/go/a667ffab-4884-40e7-8f4e-a083386c89d7?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. Seoul, KOR.

## Details

- Company: [CMA CGM](https://jobsbylevel.com/companies/cma-cgm)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Seoul, KOR
- Posted: November 4, 2026
- Apply: https://jobsbylevel.com/go/a667ffab-4884-40e7-8f4e-a083386c89d7?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-service-manager-south-korea-at-cma-cgm-d84bdc

## Prepare for this job

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## Description

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions. Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050. Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world. Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located. Position Overview The Customer Service Manager leads the Customer Service function within the Customer Care department, overseeing and supervising the team responsible for the end-to-end customer case lifecycle across Strategic, Key, and General Accounts. The role ensures service excellence, drives customer satisfaction (NPS/TPS), leads a high-performing team, and acts as the primary escalation point for service-related issues. This Manager oversees performance and service quality across customer accounts of varying scale and complexity. The role maintains functional alignment with Regional Office (RO) and Head Office (HO) Customer Care teams. Key Responsibilities 1. Leadership & Team Management Provide day-to-day leadership and direction to the Customer Service team, setting clear objectives and holding the team accountable for results Ensure team members are fully equipped with product knowledge and customer service skills; identify training needs and organize refresher sessions Train, coach, and supervise Customer Service team members; conduct regular team meetings and joint customer visits/calls to develop staff Manage internal workforce planning and scheduling to ensure adequate coverage and balanced workload across shifts and accounts Drive team efficiency through structured workflows, workload distribution, and effective use of case management and reporting systems (e.g., NOVA, dashboards, ticketing tools) Monitor system and process adoption within the team, and lead corrective actions where tools or workflows are underutilized or inefficient Foster employee engagement through regular one-on-ones, recognition, and open communication channels; monitor team morale and proactively address concerns Support career development and succession planning within the team, identifying growth opportunities for high-performing staff Promote a collaborative, accountable, and customer-centric team culture aligned with company values 2. Performance & KPI Management Own customer service metrics and KPIs for the team; monitor performance and drive improvement action plans (e.g., Case TAT, First Contact Resolution, invoicing quality, dispute resolution TAT) Own NPS (Net Promoter Score) and TPS (Transactional Satisfaction) results and follow-up execution across the team's customer base Monitor daily service performance and quality across the team, and hold regular performance reviews Provide regular reporting and analysis to the Customer Care Manager and HO/RO stakeholders as required 3. Customer Case Management Oversight Oversee lifecycle case management performed by the team, ensuring the team functions as the single entry point for all Customer Care queries within assigned accounts Ensure case ownership is maintained by the team throughout the full lifecycle of customer interactions — ensuring cases are resolved directly without unnecessary handoffs to other departments Monitor team responsiveness to customer inquiries via calls, cases, and chat

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-service-manager-south-korea-at-cma-cgm-d84bdc

Source: https://jobsbylevel.com/jobs/customer-service-manager-south-korea-at-cma-cgm-d84bdc

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