# Customer Service Officer.CXC - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE at Mashreq

Mashreq is hiring a Customer Service Officer.CXC - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE. Level rates it Little AI ●○○○; you can [apply on Mashreq](https://jobsbylevel.com/go/e0853c6b-3293-487a-9d48-40132ea5d73f?utm_medium=ai-agent).

AI Level 1, AI centrality 35 out of 100. Egypt.

## Details

- Company: [Mashreq](https://jobsbylevel.com/companies/mashreq)
- AI level: AI Level 1 (score 35 out of 100)
- Location: Egypt
- Posted: November 5, 2026
- Apply: https://jobsbylevel.com/go/e0853c6b-3293-487a-9d48-40132ea5d73f?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-service-officer-cxc-rbg-direct-banking-centre-egypt-coe-client-experience-and-conduct-group-megpcoe-at-mashreq-de2472

## Description

Interact with customers over the phone to understand their banking needs. Provide excellent customer service to achieve customer loyalty. Resolve problems over the telephone on the spot. Convert sales opportunities to meet financial targets. Clarify and explain procedures and products over the telephone. Capture and report customer feedback towards continual product development. Operates in a Call Centre environment where the interface with customers is over the telephone. Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center. Mostly related to explaining procedures or providing information regarding retail banking products. Also involves root cause analysis and reversals of charges and fees when necessary.

Source: https://jobsbylevel.com/jobs/customer-service-officer-cxc-rbg-direct-banking-centre-egypt-coe-client-experience-and-conduct-group-megpcoe-at-mashreq-de2472

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-service-officer-cxc-rbg-direct-banking-centre-egypt-coe-client-experience-and-conduct-group-megpcoe-at-mashreq-de2472.

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