# Customer Service Officer.MGN Egy - CXC - RBG - Service and Governance.Client Experience and Conduct Group-MEGPCOE at Mashreq

Mashreq is hiring a Customer Service Officer.MGN Egy - CXC - RBG - Service and Governance.Client Experience and Conduct Group-MEGPCOE. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/d592e224-6a11-454e-b3c5-080443f8824f).

AI Level 1, AI centrality 33 out of 100. Egypt.

## Details

- Company: [Mashreq](https://jobsbylevel.com/companies/mashreq)
- AI level: AI Level 1 (score 33 out of 100)
- Location: Egypt
- Posted: October 9, 2026
- Apply: https://jobsbylevel.com/go/d592e224-6a11-454e-b3c5-080443f8824f

## Description

Job Purpose To deliver exceptional support to internal and external customers via live chat platforms: • Engage with customers through live chat to understand and resolve their banking needs. • Deliver prompt and effective support to enhance customer satisfaction and loyalty. • Troubleshoot and resolve queries efficiently over chat. • Ensure timely follow-up on unresolved chat issues. • Migrate the customers to digital channels • Clarify and explain procedures and products over the telephone. • Identify sales opportunities during chat interactions to meet financial targets. • Collaborate with internal teams for seamless support handoffs and feedback loops. Knowledge, Skills and Experience • University graduate (preferably with some background in finance, banking, or mathematics). • 1–3 years of experience in customer support or chat support roles. • Strong customer focus with empathy and patience. • Computer literacy and quick typing skills are essential. • Proficiency in English and Urdu/Hindi (verbal and written). • Strong communication and interpersonal skills. • Ability to multitask and manage time effectively in a fast-paced chat environment.

Source: https://jobsbylevel.com/jobs/customer-service-officer-mgn-egy-cxc-rbg-service-and-governance-client-experience-and-conduct-group-megpcoe-at-mashreq-1b8948

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-service-officer-mgn-egy-cxc-rbg-service-and-governance-client-experience-and-conduct-group-megpcoe-at-mashreq-1b8948.

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