# Customer Service Officer.MGN Pak - CXC - Direct Banking Centre.Client Experience and Conduct Group-PAKCOE at Mashreq

Mashreq is hiring a Customer Service Officer.MGN Pak - CXC - Direct Banking Centre.Client Experience and Conduct Group-PAKCOE. Level rates it Little AI ●○○○; you can [apply on Mashreq](https://jobsbylevel.com/go/80940729-f429-4101-be38-3d018e8d1f71?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. Pakistan.

## Details

- Company: [Mashreq](https://jobsbylevel.com/companies/mashreq)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Pakistan
- Posted: October 26, 2026
- Apply: https://jobsbylevel.com/go/80940729-f429-4101-be38-3d018e8d1f71?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-service-officer-mgn-pak-cxc-direct-banking-centre-client-experience-and-conduct-group-pakcoe-at-mashreq-f23818

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/customer-service-officer-mgn-pak-cxc-direct-banking-centre-client-experience-and-conduct-group-pakcoe-at-mashreq-f23818

## Description

Job Purpose To delight internal and external customers over the phone ( inbound & outbound -call back) Interact with customers over the phone, chat , email to understand their banking needs. Provide excellent customer service to achieve customer loyalty. Resolve problems over the live chat, email or telephone. Convert sales opportunities in order to meet financial targets. Clarify and explain procedures and products over the telephone. Capture and report customer feedback towards continual product development. Key Result Areas Achieve the required KPI set in term of Adherence CRD AHT Quality score post call suveuy NPS Key Result Areas (Continued) Operates in a Call Centre environment where the interface with customers is over the telephone. Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center. Mostly related to explaining procedures or providing information regarding retail banking products. Also involves root cause analysis and reversals of charges and fees when necessary. Knowledge, Skills and Experience Knowledge, Skills and Experience (Continued) University Graduate (preferably with some finance / banking or maths component). 1 – 3 years experience Very customer focused Computer literate Excellent communication skills Strong listening skills.

Source: https://jobsbylevel.com/jobs/customer-service-officer-mgn-pak-cxc-direct-banking-centre-client-experience-and-conduct-group-pakcoe-at-mashreq-f23818

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-service-officer-mgn-pak-cxc-direct-banking-centre-client-experience-and-conduct-group-pakcoe-at-mashreq-f23818.

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