# Customer Service Operations Lead - Orthopaedics at Johnson & Johnson

Johnson & Johnson is hiring a Customer Service Operations Lead - Orthopaedics in Madrid, Spain. It pays €55k-€88k a year and Level rates it Little AI ●○○○; you can [apply on Johnson & Johnson](https://jobsbylevel.com/go/9b484780-a3a6-4b0e-9339-ba4575f58e59?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. Madrid, Spain.

## Details

- Company: [Johnson & Johnson](https://jobsbylevel.com/companies/johnson-johnson)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Madrid, Spain
- Salary: €55k-€88k
- Posted: October 21, 2026
- Apply: https://jobsbylevel.com/go/9b484780-a3a6-4b0e-9339-ba4575f58e59?utm_medium=ai-agent

## Description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Customer Management Job Sub Function: Customer Service Operations Job Category: People Leader All Job Posting Locations: Madrid, Spain Job Description: Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes. Overall purpose of job: Lead the day-to-day performance of the operational DS Customer Service organization across Order Management, Asset Operations and Revenue Operations. Ensure customer demand is converted into a valid and released order, required product or assets are operationally available and controlled, and completed activity is converted into an accurate invoice. Connect operational execution with customer commitments, surgical activity and revenue. Establish priorities, allocate capacity and maintain control when demand, exceptions or cross-functional dependencies place service performance under pressure. Essential duties and responsibilities: Own workload, backlog, service quality, operational risk and productivity across Order Management, Asset Operations and Revenue Operations. Decide how work is prioritised when capacity is constrained and ensure that customer-critical and revenue-critical activities receive appropriate attention. Ensure critical exceptions, aged work and blocked transactions have clear owners, escalation paths and follow-through. Provide management visibility of issues that could affect customers, surgical commitments, asset availability or revenue. Coordinate execution with Planning, Logistics, Warehouse, Finance, Quality, Commercial and other Supply Chain teams. Resolve issues that sit within Customer Service and make cross-functional ownership gaps, dependencies and required decisions visible. Ensure Customer Service provides accurate information, timely action and clear follow-through without taking over the accountability of partner functions. Set team expectations, review performance, develop specialist capability and promote cross-training across critical workflows. Reduce operational dependency on a small number of experienced individuals and maintain appropriate back-up coverage. Work with BPOs and Continuous Improvement & Transformation to implement agreed standards and sustain improvements in daily work. Monitor operational reliability, transaction accuracy, backlog, service risk, asset performance and revenue-related workflow performance. Respect and work according

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-service-operations-lead-orthopaedics-at-johnson-johnson-c110bb

Source: https://jobsbylevel.com/jobs/customer-service-operations-lead-orthopaedics-at-johnson-johnson-c110bb

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-service-operations-lead-orthopaedics-at-johnson-johnson-c110bb.

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