# Customer Service Representative - Global Payments & Liquidity, NSG at Wells Fargo

Wells Fargo is hiring a Customer Service Representative - Global Payments & Liquidity, NSG. Level rates it Little AI ●○○○; you can [apply on Wells Fargo](https://jobsbylevel.com/go/0a98594d-f9cf-4fc1-a7e0-574260a80401?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. TAGUIG CITY, 00.

## Details

- Company: [Wells Fargo](https://jobsbylevel.com/companies/wells-fargo)
- AI level: AI Level 1 (score 38 out of 100)
- Location: TAGUIG CITY, 00
- Posted: November 4, 2026
- Apply: https://jobsbylevel.com/go/0a98594d-f9cf-4fc1-a7e0-574260a80401?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-service-representative-global-payments-liquidity-nsg-at-wells-fargo-f86fb2

## Description

About this role: Wells Fargo is seeking to hire a Customer Service Representative to provide end-to-end servicing and support to business clients, ranging from small businesses to large-scale organizations. The role is responsible for addressing client inquiries and resolving concerns related to payments, wire transfers, ACH transactions, deposits, fund transfers, and other account or transaction-related matters. The Customer Service Representative will manage customer concerns from initial contact through resolution, including creating and maintaining cases, researching transactions, documenting activities, providing customer updates through phone and email, and coordinating with internal partners when additional support is required. The role may also assist clients with navigating online banking platforms, password resets, and other system-related concerns. In this role, you will: Manage inbound customer interactions across multiple channels, resolving a broad range of inquiries and service requests Apply product and service knowledge to assess customer needs and deliver accurate, effective solutions Assess and resolve moderately complex customer issues with accuracy and efficiency Adhere to processes, policies, and regulatory requirements while ensuring consistent and compliant service delivery Navigate multiple systems efficiently to research, document, and complete customer transactions in real time Promote adoption of digital capabilities by educating customers on self-service tools and alternative servicing options Collaborate with internal partners to manage escalations, resolve customer concerns, and support service delivery Contribute to continuous improvement efforts that enhance customer experience and operational effectiveness Required Qualifications: 1+ year of customer service, financial services, or contact center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 1+ year of experience in banking, financial services, or financial account servicing. Desired Qualifications: Experience providing business-to-business (B2B) customer service or support, preferably working directly with business clients. Demonstrated ability to deliver exceptional customer service through active listening, identifying customer needs, effective communication, and customer-focused problem solving to resolve inquiries and build customer relationships Experience working in a fast-paced, high-volume, metric-driven environment while maintaining accuracy, professionalism, quality, and a commitment to first-contact resolution Proven ability to research issues, evaluate solutions, and independently resolve customer concerns in a timely manner providing a positive experience Strong capability to interact effectively with customers, business partners, and team members Demonstrated ability to navigate multiple systems, applications, and search tools simultaneously while maintaining accuracy and adherence to policies, procedures, and regulatory requirements Experience collaborating across teams to resolve customer issues, manage escalations, and deliver positive customer outcomes while adapting to changing priorities and business needs Demonstrated resilience, accountability, and adaptability when managing changing priorities, customer needs, and challenging situations Job Expectations: Must be amenable to working graveyard shifts, Monday through Friday, with shift schedules subject to annual changes based on performance and business needs. Must be amenable to working during Philippine holidays, as the team observes U.S. holidays. Must be amenable to full onsite work at Five/NEO, Bonifacio Global City (BGC), Taguig. Posting End Date: 3 Dec 2026 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-service-representative-global-payments-liquidity-nsg-at-wells-fargo-f86fb2

Source: https://jobsbylevel.com/jobs/customer-service-representative-global-payments-liquidity-nsg-at-wells-fargo-f86fb2

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-service-representative-global-payments-liquidity-nsg-at-wells-fargo-f86fb2.

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