# Customer Service Representative - Global Payments & Liquidity, NSG Customer Outreach at Wells Fargo

Wells Fargo is hiring a Customer Service Representative - Global Payments & Liquidity, NSG Customer Outreach. Level rates it Little AI ●○○○; you can [apply on Wells Fargo](https://jobsbylevel.com/go/18ef195e-b509-4d10-8ae1-d6791d4d1c06?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. TAGUIG CITY, 00.

## Details

- Company: [Wells Fargo](https://jobsbylevel.com/companies/wells-fargo)
- AI level: AI Level 1 (score 38 out of 100)
- Location: TAGUIG CITY, 00
- Posted: November 6, 2026
- Apply: https://jobsbylevel.com/go/18ef195e-b509-4d10-8ae1-d6791d4d1c06?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-service-representative-global-payments-liquidity-nsg-customer-outreach-at-wells-fargo-e3f71d

## Description

About this role: Wells Fargo is seeking a Customer Service Representative to join the Global Payments & Liquidity National Servicing Group (NSG) - Outreach team. In this role, you will support business clients through end-to-end case management and customer outreach, primarily through email with phone support as needed. You will research and resolve payment, transaction, and account-related inquiries, coordinate with internal operations teams, obtain information needed to resolve cases, and provide customers with timely updates and resolutions. The role also ensures that customer communications meet applicable compliance, security, and quality standards. In this role, you will: Manage inbound customer interactions across multiple channels, resolving a broad range of inquiries and service requests Apply product and service knowledge to assess customer needs and deliver accurate, effective solutions Assess and resolve moderately complex customer issues with accuracy and efficiency Adhere to processes, policies, and regulatory requirements while ensuring consistent and compliant service delivery Navigate multiple systems efficiently to research, document, and complete customer transactions in real time Promote adoption of digital capabilities by educating customers on self-service tools and alternative servicing options Collaborate with internal partners to manage escalations, resolve customer concerns, and support service delivery Contribute to continuous improvement efforts that enhance customer experience and operational effectiveness Required Qualifications: 1+ year of customer service, financial services, or contact center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Experience in banking, financial services, payments, or a related financial environment is desired. Experience providing business-to-business (B2B) customer service or support, including communicating with business or corporate clients, is desired. Demonstrated ability to deliver exceptional customer service through active listening, identifying customer needs, effective communication, and customer-focused problem solving to resolve inquiries and build customer relationships Experience working in a fast-paced, high-volume, metric-driven environment while maintaining accuracy, professionalism, quality, and a commitment to first-contact resolution Proven ability to research issues, evaluate solutions, and independently resolve customer concerns in a timely manner providing a positive experience Strong capability to interact effectively with customers, business partners, and team members Demonstrated ability to navigate multiple systems, applications, and search tools simultaneously while maintaining accuracy and adherence to policies, procedures, and regulatory requirements Experience collaborating across teams to resolve customer issues, manage escalations, and deliver positive customer outcomes while adapting to changing priorities and business needs Demonstrated resilience, accountability, and adaptability when managing changing priorities, customer needs, and challenging situations Problem analysis and resolution skills Intermediate Microsoft Office skills preferably knowledgeable in Excel. Excellent verbal, written, and interpersonal communication skills preferably knowledgeable in email writing. Effective organizational, multi-tasking, and prioritizing skills. Job Expectations: Must be amenable to working on a night shift with weekends off Must be willing to work full-time onsite Must be willing to work during PH holiday Must be able to attend full duration of required training period Ability to work additional hours as needed Must work onsite at the location posted Posting End Date: 29 Nov 2026 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer.

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-service-representative-global-payments-liquidity-nsg-customer-outreach-at-wells-fargo-e3f71d

Source: https://jobsbylevel.com/jobs/customer-service-representative-global-payments-liquidity-nsg-customer-outreach-at-wells-fargo-e3f71d

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-service-representative-global-payments-liquidity-nsg-customer-outreach-at-wells-fargo-e3f71d.

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