# Customer Service Representative, Global Payments & Liquidity - Technical Support at Wells Fargo

Wells Fargo is hiring a Customer Service Representative, Global Payments & Liquidity - Technical Support. Level rates it Little AI ●○○○; you can [apply on Wells Fargo](https://jobsbylevel.com/go/a1d3d6fc-3bd2-413b-b8bb-9715807c3ca5?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. TAGUIG CITY, 00.

## Details

- Company: [Wells Fargo](https://jobsbylevel.com/companies/wells-fargo)
- AI level: AI Level 1 (score 38 out of 100)
- Location: TAGUIG CITY, 00
- Posted: November 3, 2026
- Apply: https://jobsbylevel.com/go/a1d3d6fc-3bd2-413b-b8bb-9715807c3ca5?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-service-representative-global-payments-liquidity-technical-support-at-wells-fargo-6f587a

## Description

About this role: Wells Fargo is seeking a Customer Service Representative to provide technical systems support for Global Payments & Liquidity (GPL) clients, focusing on moderate to complex e-commerce and Treasury Management products. Act as the first point of contact for routine technical inquiries, including system status, connectivity, and application workflows. Troubleshoot and restore product functionality using various tools and applications. Serve as a liaison between clients and internal Wells Fargo teams (Client Services, Sales, Relationship Management, Technology) to ensure timely and effective resolution of technical issues. In addition, the role will support clients across various communication channels, address and document customer inquiries and complaints, promote available digital services, and escalate non-routine or complex concerns as appropriate. The representative is expected to follow established policies and procedures while providing an empathetic, accurate, and positive customer experience. In this role, you will: Manage inbound customer interactions across multiple channels, resolving a broad range of inquiries and service requests Apply product and service knowledge to assess customer needs and deliver accurate, effective solutions Assess and resolve moderately complex customer issues with accuracy and efficiency Adhere to processes, policies, and regulatory requirements while ensuring consistent and compliant service delivery Navigate multiple systems efficiently to research, document, and complete customer transactions in real time Promote adoption of digital capabilities by educating customers on self-service tools and alternative servicing options Collaborate with internal partners to manage escalations, resolve customer concerns, and support service delivery Contribute to continuous improvement efforts that enhance customer experience and operational effectiveness Required Qualifications: 1+ year of customer service, financial services, or contact center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Associate or bachelor’s degree in any Information Technology-related course, preferred. Basic understanding of computer and internet usage Proven experience in IT support, customer service, financial services, or contact center environments. 1+ year of hands-on expertise in IT technical support or e-commerce application support or application development. 1+ year of direct end-user support or customer service experience, delivering high-quality assistance and issue resolution. Ability to navigate Windows and Mac Operating Systems (OS) Basic troubleshooting skills of hardware/software. Familiarity with networking concepts (IP addresses, Wi-Fi setup). Ability to perform system administrator installation, configuration, and basic troubleshooting of standard applications to ensure optimal system performance and user productivity. Familiarity on basic functions of smartphone and tablet functions, including device setup, connectivity, application usage, and troubleshooting. Excellent verbal, written, and interpersonal communication skills Job Expectations: Must be amenable to working any assigned shift, which may start at 8:00 PM, 10:00 PM, or 12:00 AM, based on business needs. Must be amenable to working during Philippine holidays, as the team observes the U.S. holiday calendar. Must be amenable to working onsite at Five/NEO, BGC, Taguig City. Must be able to attend full duration of required training period Ability to work additional hours as needed Posting End Date: 3 Dec 2026 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin,

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-service-representative-global-payments-liquidity-technical-support-at-wells-fargo-6f587a

Source: https://jobsbylevel.com/jobs/customer-service-representative-global-payments-liquidity-technical-support-at-wells-fargo-6f587a

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-service-representative-global-payments-liquidity-technical-support-at-wells-fargo-6f587a.

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