# Customer Service Representative, Lymphology at Essity

Essity is hiring a Customer Service Representative, Lymphology. Level rates it Little AI ●○○○; you can [apply on Essity](https://jobsbylevel.com/go/9aeecf56-2d98-4fcf-b4eb-7a6e49b1e7a3?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. Charlotte, NC.

## Details

- Company: [Essity](https://jobsbylevel.com/companies/essity)
- AI level: AI Level 1 (score 37 out of 100)
- Location: Charlotte, NC
- Posted: October 26, 2026
- Apply: https://jobsbylevel.com/go/9aeecf56-2d98-4fcf-b4eb-7a6e49b1e7a3?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-service-representative-lymphology-at-essity-0286b6

## Description

The Essity Order Administration & Customer Service Team is currently seeking a Customer Service Representative, Lymphology. This is a hybrid role & will be based in our office in Ballantyne, NC. About the Role The Customer Service Representative, Lymphology serves as a trusted customer owner, escalation resource, and process improvement partner within Customer Service. This role provides superior service as the single point of contact for servicing accounts, educating customers, handling complaints and distribution of Lymphology orders. This individual represents Essity in a positive and professional manner in all matters relating to sales and service. What You Will Do Interact with customers via telephone and other media. Creates pleasant and professional environment to promote positive interaction with both internal and external customers. Enters custom product orders (measurements, options, etc.) in compliance with HIPAA regulations, verifies product description, quantity, shipping and billing information via computer-based applications (SAP P19, SAP P14, et al). Verifies accuracy of orders and contacts customers as required to ensure customer needs in an efficient manner. Educates customers on and administers all product warranty information, Total Satisfaction Guarantee and Returned Goods Policy. Uses discretion in handling complex transactions and offers options to proactively solve customer needs. Safeguards confidential patient health information in compliance with HIPAA regulations. Communicates with MEAs (Medical Advisor) and TBMs (Territory Business Manager) to provide extensive details regarding potential opportunities and/or issues. Communicates with various company departments, as well as shipping carriers and other outside agencies to answer questions, provide information, or expedite shipping. Research discrepancies and provide customer with resolution in a prompt manner. This may result in the accurate creation of Quality Notifications. Provides pricing quotations upon request. Responsible for appropriately handling the confidential entrustment of customer credit cards and processing prepay transactions. Processes marketing and sales sample orders, ensuring that these are coded correctly and charged to the correct account. Fulfills requests for informative written documentation for customers (invoices, order confirmations, MSDS sheets, catalogs, samples, swatches, prescription pads, price lists, etc.). Maintains a neat and orderly work area and all reference materials up to date according to 5S standards. Maintains acceptable standards with regard to defined performance metrics. Performs other duties as required to meet department goals. Who You Are Associate degree, bachelor’s degree, or equivalent customer service, order management, healthcare, commercial operations, or business experience preferred. Prior customer service, order management, account support, claims, returns, billing, logistics, or related experience preferred. Experience using SAP, CRM systems, Microsoft Office, email, spreadsheets, order management tools, customer portals, or similar business applications preferred. Prior experience working within the Healthcare & Medical industry in preferred but not required. Strong verbal and written communication skills with the ability to explain issues clearly, professionally, and customer-centrically. Demonstrated ability to take ownership and initiative. Demonstrated accuracy, attention to detail, follow-through, time management, and ability to manage multiple priorities in a fast-paced environment. Ability to research issues, resolve discrepancies, interpret business rules, and make sound recommendations within defined guidelines. Comfort using digital tools and learning new systems, workflows, automation, AI-enabled tools, and reporting resources. What We Can Offer You At Essity, we believe every career is as unique as the individual and empower employees to reach their full potential in a

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-service-representative-lymphology-at-essity-0286b6

Source: https://jobsbylevel.com/jobs/customer-service-representative-lymphology-at-essity-0286b6

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