# Customer Service Representative | Order Entry Administrator at Roche

Roche is hiring a Customer Service Representative | Order Entry Administrator. Level rates it Little AI ●○○○; you can [apply on Roche](https://jobsbylevel.com/go/faf5b551-002d-4b6c-a1f5-8a66634e0e19?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. North Ryde.

## Details

- Company: [Roche](https://jobsbylevel.com/companies/roche)
- AI level: AI Level 1 (score 38 out of 100)
- Location: North Ryde
- Posted: October 24, 2026
- Apply: https://jobsbylevel.com/go/faf5b551-002d-4b6c-a1f5-8a66634e0e19?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-service-representative-order-entry-administrator-at-roche-4b2e52

## Description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position Are you ready to go beyond traditional customer service and drive high-accuracy delivery of essential medical products? Secure a permanent career path with the global leader in medical innovation. Champion meaningful change to enhance outcomes for our partners and patients. Thrive within a high-performing, agile and flexible environment. A healthier future. It is what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That is what makes us Roche. As a Customer Service Specialist , you will serve as a vital operational bridge connecting healthcare providers, logistics partners, and internal supply chain teams. Working for a fast-paced, distribution-focused medical distributor, you will ensure life-changing healthcare products reach customers without delay with streamlined order processing and leveraging AI technology. Key Responsibilities include Order processing: Execute end-to-end processing of customer orders utilising AI-supported entry tools and enterprise ERP systems. Validate automated extractions, correct pricing or item discrepancies, resolve EDI transaction holds, and manage allocations for bottlenecked materials. Dual Logistics & Vendor Coordination: Align closely with internal warehouse teams and external providers regarding dispatch cut-offs, picking schedules, and delivery tracking . Track outbound and return shipments, manage carrier updates, and safeguard cold-chain integrity across all transit legs. Variance Resolution & Returns Management: Investigate shipment variances against carrier Proof of Delivery (POD) logs and warehouse records. Oversee the complete customer returns cycle. Log complaints in CRM, document operational notes in SAP ERP, and maintain audit-ready records. Deliver exceptional customer support: Drive high customer satisfaction by maintaining prompt call-queue response times and clear email resolution. Key Collaborators You will collaborate across a diverse global network: Internal: Customer Success, Access & Innovation, Strategy & Solutions, Service & Support, Finance & Operations, IT, Quality & Regulatory, and Legal. External: Pathology Laboratories, Hospitals, Wholesalers, Regional APAC/Global teams, and Supply Chain Providers. Who You Are Experienced: 3+ years of customer service, returns, or order management experience preferably within medical distribution, pharmaceuticals, or healthcare logistics. Logistics Tech-Savvy: Proven experience with SAP Or similar ERP software , and EDI exception resolution (desired). Knowledge of Google Suite tools or similar (essential) Compliance Minded: Strong understanding of Good Distribution Practice (GDP) requirements and temperature-controlled cold-chain logistics. Agile Problem Solver: Meticulous attention to detail, and a proactive, customer-first approach under dynamic timelines. Effective interpersonal skills- excellent communication skills in both written and spoken, maturity and confidence in handling customer queries and complaints. This role is only open to candidates that have full eligibility to live and work in Australia. We do not accept any unsolicited resumes or enquiries from recruitment agencies. Roche has a dedicated in-house Talent Acquisition team. What we offer Roche offers rewarding growth opportunities, a competitive remuneration package and a collaborative culture where people are united in purpose

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-service-representative-order-entry-administrator-at-roche-4b2e52

Source: https://jobsbylevel.com/jobs/customer-service-representative-order-entry-administrator-at-roche-4b2e52

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-service-representative-order-entry-administrator-at-roche-4b2e52.

Get job alerts: https://jobsbylevel.com/newsletter