# Customer Service Representative (Spanish Bilingual) at Wells Fargo

Wells Fargo is hiring a Customer Service Representative (Spanish Bilingual). Level rates it Little AI ●○○○; you can [apply on Wells Fargo](https://jobsbylevel.com/go/7a6ca924-fbad-4a8f-a00a-f647d70a9b7c?utm_medium=ai-agent).

AI Level 1, AI centrality 36 out of 100. Taguig City, Philippines.

## Details

- Company: [Wells Fargo](https://jobsbylevel.com/companies/wells-fargo)
- AI level: AI Level 1 (score 36 out of 100)
- Location: Taguig City, Philippines
- Posted: October 27, 2026
- Apply: https://jobsbylevel.com/go/7a6ca924-fbad-4a8f-a00a-f647d70a9b7c?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-service-representative-spanish-bilingual-at-wells-fargo-02a574

## Description

About this role: Wells Fargo is seeking a Customer Service Representative (Spanish Bilingual). We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow. In this role, you will: Manage inbound customer interactions across multiple channels, resolving a broad range of inquiries and service requests Apply product and service knowledge to assess customer needs and deliver accurate, effective solutions Assess and resolve moderately complex customer issues with accuracy and efficiency Adhere to processes, policies, and regulatory requirements while ensuring consistent and compliant service delivery Navigate multiple systems efficiently to research, document, and complete customer transactions in real time Promote adoption of digital capabilities by educating customers on self-service tools and alternative servicing options Collaborate with internal partners to manage escalations, resolve customer concerns, and support service delivery Contribute to continuous improvement efforts that enhance customer experience and operational effectiveness Required Qualifications: 1+ year of customer service, financial services, or contact center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Spanish Language Proficiency: Ability to communicate, comprehend and articulate information professionally and effectively in Spanish, both verbal and in writing Bilingual Contact Center Experience: Previous experience working in Spanish-bilingual environment, preferably within customer service or contact center operation Desired Qualifications: Demonstrated ability to deliver exceptional customer service through active listening, identifying customer needs, effective communication, and customer-focused problem solving to resolve inquiries and build customer relationships Experience working in a fast-paced, high-volume, metric-driven environment while maintaining accuracy, professionalism, quality, and a commitment to first-contact resolution Proven ability to research issues, evaluate solutions, and independently resolve customer concerns in a timely manner providing a positive experience Strong capability to interact effectively with customers, business partners, and team members Demonstrated ability to navigate multiple systems, applications, and search tools simultaneously while maintaining accuracy and adherence to policies, procedures, and regulatory requirements Experience collaborating across teams to resolve customer issues, manage escalations, and deliver positive customer outcomes while adapting to changing priorities and business needs Demonstrated resilience, accountability, and adaptability when managing changing priorities, customer needs, and challenging situations Job Expectations: Demonstrate flexibility to work U.S. business hours, with typical shift start times ranging from 10:00 PM to 07:00 AM PHT Report on-site at the designated work location as required Eligible for a hybrid work arrangement, subject to business needs and company policy Fluent in Spanish Posting End Date: 17 Nov 2026 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-service-representative-spanish-bilingual-at-wells-fargo-02a574

Source: https://jobsbylevel.com/jobs/customer-service-representative-spanish-bilingual-at-wells-fargo-02a574

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-service-representative-spanish-bilingual-at-wells-fargo-02a574.

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