# Customer Service Representatives (Sheffield) - 4th January 2027 Start at Capita

Capita is hiring a Customer Service Representatives (Sheffield) - 4th January 2027 Start. It pays £25k a year and Level rates it Little AI ●○○○; you can [apply on Capita](https://jobsbylevel.com/go/e415d727-266d-4e42-9bae-7c647c82579b?utm_medium=ai-agent).

AI Level 1, AI centrality 32 out of 100. Sheffield.

## Details

- Company: [Capita](https://jobsbylevel.com/companies/capita)
- AI level: AI Level 1 (score 32 out of 100)
- Location: Sheffield
- Salary: £25k
- Posted: November 12, 2026
- Apply: https://jobsbylevel.com/go/e415d727-266d-4e42-9bae-7c647c82579b?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-service-representatives-sheffield-4th-january-2027-start-at-capita-623591

## Description

Job Description Summary Capita Pension Solutions are looking for Customer Service Representatives to join our established team on a permanent basis. Our Pensions team handles incoming calls from a wide range of members and their beneficiaries, supporting them with queries relating to their pensions. You’ll be joining a knowledgeable and supportive team, where no two days are the same - you’ll be involved in a variety of calls, so it’s never a boring day! This is an office-based role in Sheffield, working 37.5 hours per week, Monday to Friday. Shifts fall between 8am and 6pm, with no evenings or weekends, and a salary of £25,155. Start date will be Monday 4th January 2027. If you enjoy helping others and have experience working in a call centre or customer-facing environment, this could be a great opportunity for you! Job title: Customer Service Representatives (Sheffield) - 4th January 2027 Start Job Description: Start date: 4th January 2027 Location: Sheffield Salary: £25,155 per annum What you’ll be doing: Taking a high volume of inbound calls from a wide range of members and their beneficiaries. After your in-depth training period you will be able to handle a wide range of queries within agreed service levels. Working in your team, you’ll be supported and encouraged by your Team Manager to develop your skills within a fast-paced environment. Your training will be virtual and very comprehensive to ensure you are fully equipped with the skills and knowledge to be able to handle every call efficiently. What we’re looking for (ALL ESSENTIAL AND MUST BE EVIDENT ON YOUR CV): Previous customer service experience, ideally within a telephony-based or high-volume contact centre environment. However, we’re also keen to hear from candidates with strong customer service experience gained in other settings, including face-to-face roles. Excellent telephone manner, with the ability to demonstrate empathy and build and maintain strong rapport with members. A genuine passion for delivering great customer service, with the ability to resolve queries quickly and efficiently. Excellent attention to detail, with the ability to prioritise your workload and use your own initiative. Knowledge or experience of pensions would be advantageous, but is not essential. This role requires enhanced security clearance, the details of which are contained in the following link. One of the main factors is a minimum 5 year continuous UK residency - please only apply if you have this. https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/sc-guidance-pack-for-applicants What’s in it for you? Starting salary £25,155 per annum 23 days' holiday (rising to 27) with the opportunity to buy additional days Discounted insurance policies Company matched pension Life assurance 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks Discounts on retails, socialising, health and wellbeing, travel and technology And much more.. About Capita Pensions Solutions Capita Pension Solutions is one of the UK’s leading pension firms. We provide an unrivalled breath of services to over 450 schemes covering over 6 million members. Our team use their experience, insight, expertise, and latest technology to deliver personalised end to end solutions to meet all of their clients’ pension needs. Our services include pensions administration, data & remediation solutions, software, actuarial, investment, scheme management, and member communications Proof of right to work checks Due to updated legislation, how you complete ‘proof of right to work checks’ in the UK has changed. If you have a valid passport: a digital ID verification will be completed as part of your pre-employment checks. If you don’t have a valid passport, or you opt out of the digital ID verification process: you’ll need to travel to one of our designated Capita offices as part of your ID verification checks before we can confirm your start date. At

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-service-representatives-sheffield-4th-january-2027-start-at-capita-623591

Source: https://jobsbylevel.com/jobs/customer-service-representatives-sheffield-4th-january-2027-start-at-capita-623591

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-service-representatives-sheffield-4th-january-2027-start-at-capita-623591.

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