# Customer Service Specialist (PLUK) at Prudential plc

Prudential plc is hiring a Customer Service Specialist (PLUK). Level rates it Little AI ●○○○; you can [apply on Prudential plc](https://jobsbylevel.com/go/b0904de2-a787-48eb-8832-defc94e87269?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. South Luzon.

## Details

- Company: [Prudential plc](https://jobsbylevel.com/companies/prudential-plc)
- AI level: AI Level 1 (score 38 out of 100)
- Location: South Luzon
- Posted: June 16, 2026
- Apply: https://jobsbylevel.com/go/b0904de2-a787-48eb-8832-defc94e87269?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-service-specialist-pluk-at-prudential-plc-0d8786

## Description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Customer Centers are the face-to-face service channel of Pru Life UK, making it easy for clients and agents to do business with us while building trust and long-term loyalty. We deliver seamless, accurate, and timely support across the customer journey by handling both policy-related transactions and essential administrative services, ensuring that client needs are addressed efficiently and consistently. Through our Customer Centers, we create value by: • Guiding clients and agents in the use of digital tools to enhance ease of doing business • Providing clear and timely responses to product and policy inquiries • Making transactions simple, accessible, and convenient, including payments and after-sales services • Ensuring front-end quality and compliance through pre-screening of New Business and after-sales transactions • Supporting business growth and conservation through coordinated activities with Agency Sales and Marketing • Maintaining service continuity and quality standards across all Customer Centers nationwide 1. Inquiry Management Receive and respond to inquiries and requests from customers over-the-counter or via email or phone at first contact. Log, refer, provide recommendation and coordinate possible resolution of complex complaints to back end office if beyond the work scope, signing and functional authority of the branch Guide policyholders in the ease of enrollment and use of customer portal Resolves product or service problems by clarifying the customer complaint determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment following up to ensure resolution Attracts potential customers by answering product and service questions suggesting information about other products and services Gather more in-depth information, including detailed insights into the prospect’s budget, needs and authority to purchase. Classify and refer Sales Leads to Distribution those with longer term potential 2. New Business Related Transactions Receive and pre-screen new business applications using the Front-End Pre-screening tool. Ensure accuracy, completeness, neatness and propriety of the applications Received in accordance with the Company’s underwriting policies. Communicate and follow up outstanding new business application requirements from agents and facilitate submission to Head office. Handle receiving of Policy Contracts from the Head office and control/maintain a record of Policy Contracts released to the Agents; encode New Business Policy Delivery Form (NBPDF) in the system. Prepare the Transmittal Report and coordinate dispatch of new business applications to Head Office. Handle the basic inquiries of Agents on digital application 3. After Sales Services Receive and pre-screen all after-sales applications (e.g. claims, withdrawal, top-up, amendments, reinstatements, etc.) using Checklist of requirements. Receive and facilitate submission of complete licensing requirements of new agents. Ensure accuracy, completeness, neatness and propriety of the applications in accordance with the Company’s after-sales guidelines. Process minor amendments and reinstatement application, non-medical and standard rating only. Compute reinstatement, loanable amount, premium rate, dividends and loan interest of the Policy Provide quotations on Premium Holiday, Self-liquidating, Fully-paid, etc. of the Policy Prepare and sign loan repayment schedules, loan statement, certification for visa purposes, and

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-service-specialist-pluk-at-prudential-plc-0d8786

Source: https://jobsbylevel.com/jobs/customer-service-specialist-pluk-at-prudential-plc-0d8786

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-service-specialist-pluk-at-prudential-plc-0d8786.

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