# Customer Service Specialist (PLUK) at Prudential plc

Prudential plc is hiring a Customer Service Specialist (PLUK). Level rates it Little AI ●○○○; you can [apply on Prudential plc](https://jobsbylevel.com/go/f63bd8c3-c32e-438a-bfe3-73f356889926?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. Metro Manila.

## Details

- Company: [Prudential plc](https://jobsbylevel.com/companies/prudential-plc)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Metro Manila
- Posted: August 6, 2026
- Apply: https://jobsbylevel.com/go/f63bd8c3-c32e-438a-bfe3-73f356889926?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-service-specialist-pluk-at-prudential-plc-6b3997

## Description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. We Make It Easy for clients to do business with Pru Life UK and nurture loyalty in them. Interact with customers to provide information in response to inquiries about products and services, handle and resolve complaints and in charge of the administrative functions at the Customer Center. Provides Excellent Customer Service in all Customer Centers nationwide through: -pre- screening of New Business Application using Front End Pre-screening Tool -processing of Payments received at the Customer Centers -pre-screening and processing of Aftersales Transactions (PAD, Claims, etc.) -monitoring and issuance of Agent’s Provisional Receipts -encoding and monitoring Post-dated checks -providing administrative support to branch and agencies -Deliver easy experience to customers by promoting the available digital tools. -Efficient handling of feedback given by the customers. -providing accurate and timely response on product and policy related inquiries -delivering business development activities required at the Customer centers through various Conservation activities -handling account management in partnership and coordination with Agency Sales and Marketing -handle relieving function to other Customer centers as needed -providing support in the regular quality review of transactions and new initiatives Support Digital Initiatives Guide policyholders in the ease of enrollment and use of customer portal such as PRU Access. Promote among agents and agency leaders the available tools to make it easy for them to do business – PRISM, PRUOne, Pulse,Pru Shoppe. Provides documentation and enhancement of processes, guidelines and procedure through active participation in LO projects. Inquiry Management Receive and respond to inquiries and requests from customers over-the-counter or via email or phone at first contact. Log, refer and coordinate possible resolution of complex complaints to back-end office if beyond the work scope, signing and functional authority of the branch Resolves product or service problems by clarifying the customer complaint determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment following up to ensure resolution Be able recommend resolution including preventive measures that could be implemented to ensure next issue avoidance and identify possible improvement opportunities based on the feedback from customers. Attracts potential customers by answering product and service questions suggesting information about other products and services Gather more in-depth information, including detailed insights into the prospect’s budget, needs and authority to purchase. Classify and refer Sales Leads to Distribution those with longer term potential New Business Related Transactions Receive and pre-screen new business applications using the Front-End Pre-screening tool. Ensure accuracy, completeness, neatness and propriety of the applications Received in accordance with the Company’s underwriting policies. Communicate and follow up outstanding new business application requirements from agents and facilitate submission to Head office. Handle the basic inquiries of Agents on digital application. After Sales Services Receive and pre-screen all after-sales applications (e.g. claims, withdrawal, top-up, amendments, reinstatements, etc.) using Checklist of requirements. Receive and facilitate submission of complete licensing requirements of new agents. Ensure accuracy, completeness, neatness and

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-service-specialist-pluk-at-prudential-plc-6b3997

Source: https://jobsbylevel.com/jobs/customer-service-specialist-pluk-at-prudential-plc-6b3997

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-service-specialist-pluk-at-prudential-plc-6b3997.

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