# Customer Service Specialist (US)  at Lendable

Lendable is hiring a Customer Service Specialist (US)  for a remote role open to applicants in United Kingdom. It pays £30k-£39k a year and Level rates it Little AI ●○○○; you can [apply on Lendable](https://jobsbylevel.com/go/c018f6cc-da34-4b8b-afea-e0e47278929b?utm_medium=ai-agent).

AI Level 1, AI centrality 34 out of 100. Remote (London).

## Details

- Company: [Lendable](https://jobsbylevel.com/companies/lendable)
- AI level: AI Level 1 (score 34 out of 100)
- Location: Remote (London)
- Salary: £30k-£39k
- Posted: September 30, 2026
- Apply: https://jobsbylevel.com/go/c018f6cc-da34-4b8b-afea-e0e47278929b?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-service-specialist-us-at-lendable-255134

## Description

About Lendable Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start: One of the UK’s most exciting unicorns with a team of over 800 people Among the fastest-growing tech companies in the UK Profitable since 2017 Backed by top investors including Balderton Capital and Goldman Sachs Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot ) So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance . We get money into our customers’ hands in minutes instead of days. We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes. Join us if you want to Take ownership: you are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1 Work in small teams of exceptional people: Lendies are relentlessly resourceful. We challenge the status quo to solve problems and find smarter solutions Build the best technology in-house : we use new data sources, machine learning and AI to make machines do the heavy lifting About the role At Lendable, we're on a mission to brighten the financial futures of millions of Americans. Since launching our U.S. Credit Card in May 2024, we’ve been reshaping consumer credit by blending exceptional talent with cutting-edge technology. We’re looking for confident, motivated, and persuasive communicators who thrive on helping customers achieve financial stability. As part of this exciting new chapter, you’ll play a key role in defining and managing critical operational processes from start to finish, making a real impact every day Working Hours: Rotating weekly shifts to align with US operating hours. Working Hours for US Cards: Shift 1: 12:00 PM–9:00 PM UK time (Monday–Friday). WFH Monday & Friday, Tuesday - Thursday in office. Shift 2: 4:00 PM–1:00 AM UK time (Monday–Friday). - Fully remote. Working Hours for US Loans: Shift 1: 12:00 PM–9:00 PM UK time (Monday–Friday). WFH Monday & Friday, Tuesday - Thursday in office. Shift 2: 5:00 PM–2:00 AM UK time (Monday–Friday). - Fully remote. Weekend Requirements: One weekend every 4 weeks with two days off in lieu Training: Training will be 4-6 weeks long and held in our London office. The training times will be 10 am - 7 pm Monday - Friday UK time. Holidays: You will receive 25 days annual leave plus 8 days (US holidays + Christmas day guaranteed). Your profile At least 2 years in any industry in a customer-facing role , with a track record of connecting with and helping others. You’re curious, quick to assess situations, and skilled at finding effective solutions. Excellent written and verbal communication skills , active listening and rapport-building abilities. You handle conflict gracefully, recover quickly from challenging interactions , and maintain composure. Comfortable with technology and quick to learn new software. Open to feedback, eager to improve, and adaptable to change in a fast-paced environment. Enjoy solving problems independently, multitasking, and improving processes. Spanish Speaking, desirable but not essential. What you'll be doing Interacting directly with customers via phone, email, and chat to answer questions and resolve issues with care and efficiency (and to the highest standard). Ensuring every interaction reflects our commitment to putting customers first and that customer demand is met when it comes to query resolution. Coordinating across internal teams and external partners to drive the success of the US Cards program. Interact directly with customers via voice/non-voice as part of your role to ensure customer demand is met and customers achieve first-contact resolution on their query/need.

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-service-specialist-us-at-lendable-255134

Source: https://jobsbylevel.com/jobs/customer-service-specialist-us-at-lendable-255134

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