# Customer Service Supervisor at KONE

KONE is hiring a Customer Service Supervisor. It pays $83k-$109k a year and Level rates it Little AI ●○○○; you can [apply on KONE](https://jobsbylevel.com/go/ffdc3b30-f45a-4570-aaf2-28c0844f386b?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. Moline IL Main Office.

## Details

- Company: [KONE](https://jobsbylevel.com/companies/kone)
- AI level: AI Level 1 (score 37 out of 100)
- Location: Moline IL Main Office
- Salary: $83k-$109k
- Posted: November 9, 2026
- Apply: https://jobsbylevel.com/go/ffdc3b30-f45a-4570-aaf2-28c0844f386b?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-service-supervisor-at-kone-331d6f

## Description

Company Overview Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient, and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes , Corporate Knights for clean capitalism and others. Are you ready to make your next career move to join our team and be a Customer Service Supervisor ? Location: Moline, IL. As a Customer Service Supervisor your main responsibilities will be: Supervises and monitors all customer service team members to ensure the team is staffed and available for customer service calls. Performing payroll process for your direct team as well as the call center contractors. Ensure the KC3 is adequately staffed based on call volume & budget. Perform all P&C tasks as they pertain to your direct team. Managing the process for hiring, interviewing, and training new contract employees. Identifying training and coaching opportunities, to ensure development process. Escalate any customer complaints. Work with frontlines to ensure a seamless customer experience. Work on punctual projects as they relate to the KC3 operations. The desired candidate will have: Education: BA in Business or in a related field; or 2+ years related experience and/or training; or equivalent combination of education and experience. 2+ years of work-related experience and/or training in the field of customer service or call center. 2+ years of prior supervisory experience. Excellent communication skills, both written and verbal. Proven ability to coach, train, and motivate team members. Comprehensive call center or contract center knowledge. Problem solving and conflict resolution skills. Time management and available 24/7 for emergencies. *Applicant must be currently authorized to work in the United States on a full-time basis. About KONE At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance. We hire individuals who value culture because we believe culture drives innovation : We value your authentic self. Collaborative, creative, and supportive work environment. Passionate about safety, quality, and innovation We care about the communities where we live and work. Just some of our many benefits include: Competitive salary Flexible work schedule Opportunities to learn and grow 401K Employer Match 401k Employer Non-elective Contribution Well-being Program Medical, Prescription, Dental and Vision Insurance Digital Health Solutions & Telehealth Health Savings Account (HSA) Flexible Spending Accounts (FSAs) Employee Family Assistance Program (EFAP) Family & Medical Leave Parental Leave Leave to Care for a Domestic Partner Paid Time Off & Holidays Company Paid Life and AD&D Insurance Supplemental Life and AD&D Insurance Company Paid Short-term and Long-term Disability Buy-Up Long-term Disability Critical Illness Insurance Hospital Indemnity & Accident Insurance Identity Theft Protection Legal Insurance KONE Credit Union Tuition Reimbursement Commuter Benefits Annual Base Pay Range: The hiring range for this role is $83,000 – 108,885. The compensation package offered will depend on candidate’s ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-service-supervisor-at-kone-331d6f

Source: https://jobsbylevel.com/jobs/customer-service-supervisor-at-kone-331d6f

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