# Customer Success Consultant (SME) in Analytical Products at RELX

RELX is hiring a Customer Success Consultant (SME) in Analytical Products. Level rates it Little AI ●○○○; you can [apply on RELX](https://jobsbylevel.com/go/fb35049c-223a-44f7-8f32-3537a75c027c?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. Japan.

## Details

- Company: [RELX](https://jobsbylevel.com/companies/relx)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Japan
- Posted: November 9, 2026
- Apply: https://jobsbylevel.com/go/fb35049c-223a-44f7-8f32-3537a75c027c?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-success-consultant-sme-in-analytical-products-at-relx-df10de

## Prepare for this job

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## Description

Customer Success Consultant (SME) – Analytical Products Are you passionate about helping customers turn research data and analytics into meaningful insights and outcomes? Would you like to combine product expertise with consultative customer engagement to help research institutions maximize the value of Elsevier solutions? About the Team The Subject Matter Expert (SME) team is part of Elsevier Customer Success and brings product and domain expertise across Elsevier solutions. We work closely with Customer Success Managers (CSMs), Sales, SEMs, Product, Support, and Customer Education to address complex customer needs, strengthen adoption and value realization, and support key customer accounts. The team also brings customer and market insights back into the business, helping us continuously improve our products, services, and overall customer experience. About the Role As a Customer Success Consultant (SME) – Analytical Products, you will provide product and domain expertise, consultative support, and institution-level advisory services to Elsevier customers throughout their post-sales journey. You will work closely with Customer Success Managers, Sales, and other internal teams to help customers address complex needs, successfully adopt Elsevier solutions into their institutional workflows, and achieve meaningful research and business outcomes. You will proactively engage where specialist expertise can increase customer value, address adoption gaps, support strategic use cases, or help mitigate customer risk. The role combines strong product knowledge with an understanding of research analytics, research evaluation, bibliometrics, and the broader scholarly research and publishing ecosystem. Responsibilities As a Customer Success Consultant (SME) – Analytical Products, you will: Partner with Customer Success Managers, Sales, SEMs, and regional teams to identify customers who would benefit from specialist support. Provide consultative support to help customers understand their priorities, interpret research data and indicators, and apply Elsevier solutions within their institutional workflows. Support the adoption and advanced use of analytical products such as SciVal and Scopus. Act as a trusted advisor, helping translate customer needs into practical use cases, recommendations, and measurable outcomes. Provide advanced product guidance, consultation, and training and assist with complex customer needs or escalations. Contribute to long-term customer engagement, value realization, retention, renewal, and account growth. Maintain knowledge of Elsevier analytical and AI capabilities, Generative AI developments, research evaluation, and the scholarly publishing ecosystem. Work across Product, Sales, Marketing, Customer Success, Support, and Customer Education to share customer feedback and market insights. Identify recurring customer needs, market trends, and adoption barriers to support improvements in our products and customer experience. Maintain visibility of customer priorities, SME activities, and outcomes through agreed systems such as Gainsight. Requirements To be successful as a Customer Success Consultant (SME) – Analytical Products, you will: Have experience or knowledge in research analytics, scholarly publishing, information science, data analysis, or a related area. Be comfortable working with research data and analytical products. Experience with SciVal, Scopus, or similar solutions would be an advantage. Enjoy working directly with customers and helping them turn complex needs into practical solutions. Have strong communication, presentation, and stakeholder-management skills. Be analytical, curious, and comfortable working independently while collaborating across different teams. Have an interest in AI and Generative AI and how these technologies can support research and analytics. Have strong English communication skills; Japanese language skills are strongly preferred. A Bachelor's degree or equivalent relevant

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