# Customer Success Data Analyst at Thomson Reuters

Thomson Reuters is hiring a Customer Success Data Analyst in Hyderabad, India. Level rates it Little AI ●○○○; you can [apply on Thomson Reuters](https://jobsbylevel.com/go/942d806a-51e0-460d-8b7c-ca03bd1f77bc?utm_medium=ai-agent).

AI Level 1, AI centrality 31 out of 100. India, Hyderabad, Telangana.

## Details

- Company: [Thomson Reuters](https://jobsbylevel.com/companies/thomson-reuters)
- AI level: AI Level 1 (score 31 out of 100)
- Location: India, Hyderabad, Telangana
- Posted: October 23, 2026
- Apply: https://jobsbylevel.com/go/942d806a-51e0-460d-8b7c-ca03bd1f77bc?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-success-data-analyst-at-thomson-reuters-501e8d

## Description

Job Description Reuters, part of Thomson Reuters, is seeking a highly analytical and customer-focused Customer Success Data Analyst to join the global Customer Success organization in India. This mid-senior individual contributor role will support the Reuters Connect and Reuters News Agency portfolio, helping customers realize measurable value from Reuters editorial content, data feeds, and media services. The Customer Success Data Analyst will transform customer usage data, engagement signals, commercial information, and product health metrics into clear and actionable insights. This role goes beyond producing reports: it is responsible for identifying the story behind the data, diagnosing adoption and engagement challenges, surfacing commercial risks and opportunities, and enabling Customer Success and Sales teams to make informed retention and growth decisions. Reporting to the Director of Customer & Sales Enablement, the successful candidate will partner closely with Customer Success Managers, Sales, Editorial, Product, Data, Sales Enablement, and Commercial Policy & Operations teams. The role requires strong critical thinking, advanced business intelligence and reporting skills, data-quality rigor, and the ability to communicate complex findings effectively to both internal stakeholders and clients. Key Responsibilities Own and enhance customer health scoring methodologies across the Reuters portfolio, including defining metrics, developing models, and identifying early churn-risk indicators. Conduct in-depth analysis of individual accounts and customer segments to diagnose declining engagement, adoption gaps, underutilization, and commercial risk. Segment customers based on health, usage trends, engagement trajectory, commercial value, and expansion potential to support Customer Success and Sales prioritization. Analyze customer usage, product adoption, engagement, and commercial data to identify retention and growth opportunities. Develop and deliver reports, dashboards, scorecards, and insight-led narratives for Customer Success Managers, Sales teams, senior stakeholders, and clients. Translate customer data into clear and actionable recommendations that support renewals, retention, adoption, expansion, and customer value realization. Support Quarterly Business Reviews, Executive Business Reviews, renewal discussions, and customer meetings with tailored data-driven insights. Help customers understand their content consumption and product-usage patterns and demonstrate the business value of Reuters products and services. Identify trends, anomalies, data patterns, and commercial signals while applying critical thinking to validate findings before presenting conclusions. Support customer feedback, Voice of Customer, and customer-sentiment analysis initiatives. Partner with the Data team to build, improve, and maintain scalable reporting and analytics infrastructure. Use Salesforce and related tools for reporting, dashboard development, data management, customer activity tracking, and commercial analysis. Ensure data quality across Customer Success reporting by identifying, investigating, and resolving inconsistencies in CRM, usage, engagement, and customer-record data. Collaborate with internal data teams, vendors, and business stakeholders to ensure reporting data is accurate, complete, and reliable. Incorporate AI-enabled tools and automation into reporting and analysis workflows to improve efficiency, consistency, and analytical depth. Work independently in a global, matrixed environment while managing multiple priorities, stakeholder requests, and reporting deadlines. Required Qualifications Bachelor's degree in Data Analytics, Business, Economics, Statistics, Data Science, Information Systems, Computer Science, or a related discipline. Four to six years of experience in data analytics, business intelligence, commercial analytics, customer success analytics, sales operations, or a related field. Experience working in

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-success-data-analyst-at-thomson-reuters-501e8d

Source: https://jobsbylevel.com/jobs/customer-success-data-analyst-at-thomson-reuters-501e8d

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Level. https://jobsbylevel.com/jobs/customer-success-data-analyst-at-thomson-reuters-501e8d.

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