# Customer Success Lead - San Francisco at Pigment

Pigment is hiring a Customer Success Lead - San Francisco (United States). It pays $220k-$250k a year and Level rates it Little AI ●○○○; you can [apply on Pigment](https://jobsbylevel.com/go/b65c7394-64ee-4024-bfb3-3dbc94efa298?utm_medium=ai-agent).

AI Level 1, AI centrality 33 out of 100. San Francisco.

## Details

- Company: [Pigment](https://jobsbylevel.com/companies/pigment)
- AI level: AI Level 1 (score 33 out of 100)
- Location: San Francisco
- Salary: $220k-$250k
- Posted: November 4, 2026
- Apply: https://jobsbylevel.com/go/b65c7394-64ee-4024-bfb3-3dbc94efa298?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-success-lead-san-francisco-at-pigment-db5d1d

## Prepare for this job

The job page lists 2 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/customer-success-lead-san-francisco-at-pigment-db5d1d

## Description

Join Pigment: The AI Platform Redefining Business Planning Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive platform, with AI agents that work alongside every team, from Finance to HR, to build, adapt, and align strategic plans in real time. Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally, passing $100M in ARR in 2026 and doubling revenue for the second year in a row. Industry leaders like Unilever, Uber, Anthropic, Snowflake, and Siemens use Pigment every day to make better-informed decisions and navigate any scenario with confidence. In October 2026, we raised a $250M Series E at a $2.3B valuation, bringing our total funding to $650M+. Today we’re a growing team of 700+ across Paris, London, New York, Toronto, San Francisco, and Austin, and we’ve been named a Visionary in the Gartner® Magic Quadrant™ for Financial Planning Software two years running. At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo - all while working as one team. If you’re driven by innovation and ready to make an impact at scale, we’d love to hear from you. As the Regional Customer Success Lead for North America, you’ll play a pivotal role in helping our customers achieve lasting success with Pigment while mentoring and empowering a team of talented Customer Success Managers. This is an opportunity to help lead and shape a growing regional team while developing broader markets. What You’ll Do: Lead and coach the team: Guide, coach, and support Customer Success Managers to strengthen relationships, deliver business value, and drive account growth. Collaborate across teams: Partner with Sales, Professional Services, Partners, and Product to align strategies and deliver a seamless customer experience. Share insights and feedback to inform Pigment’s roadmap and go-to-market approach. Get hands-on: Work alongside your team to manage implementations and ensure customers realize the full value of Pigment with strong adoption. Build executive partnerships: Establish trusted advisor relationships with customer executives and sponsors, driving advocacy, satisfaction, and long-term success. Drive measurable outcomes: Define and track KPIs for your team and accounts, creating and executing plans that deliver results. Ensure consistent execution of the customer journey, from onboarding through renewals. Navigate escalations with professionalism, building trust with senior stakeholders and internal teams. Expand business impact: Partner across customer organizations to uncover new use cases, drive expansion, and maximize business value. Build community and thought leadership: Contribute to Pigment’s customer community through events, content, and best-practice sharing. Shape the product: Develop deep product expertise and collaborate closely with Product to influence vision, roadmap, and customer experience. Who You Are: Empathetic, empowering leader: You inspire your team while living Pigment’s values: Thrive Together, Never Settle, Go For It, and Be Real, Be Humble. Executive relationship builder: Proven ability to engage senior stakeholders and build trusted, long-term partnerships. Strong communicator and presenter: Skilled at simplifying complex solutions and delivering compelling presentations to executives. Strategic and analytical: Able to define goals, measure progress, and use data to drive better customer outcomes. Deployment expertise: Experienced in implementing SaaS platforms across organizations and driving long-term adoption. Adaptable and resilient: Thrive in a fast-paced, high-growth environment with evolving priorities. Collaborative problem-solver: Bring curiosity, creativity, and a strategic mindset to customer challenges and cross-functional work. What We Offer: Competitive base salary and variable compensation (SF: $220,000 - 250,000) Stock options, so you have a

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Source: https://jobsbylevel.com/jobs/customer-success-lead-san-francisco-at-pigment-db5d1d

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