# Customer Success Manager at LSEG

LSEG is hiring a Customer Success Manager in Hong Kong, Hong Kong SAR China. Level rates it Little AI ●○○○; you can [apply on LSEG](https://jobsbylevel.com/go/56de8dad-9fbd-4df5-a511-d4656cc65391?utm_medium=ai-agent).

AI Level 1, AI centrality 35 out of 100. HKG-Hong Kong-ICBC Tower.

## Details

- Company: [LSEG](https://jobsbylevel.com/companies/lseg)
- AI level: AI Level 1 (score 35 out of 100)
- Location: HKG-Hong Kong-ICBC Tower
- Posted: November 11, 2026
- Apply: https://jobsbylevel.com/go/56de8dad-9fbd-4df5-a511-d4656cc65391?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-success-manager-at-lseg-8cc8dc

## Description

This JREQ is for administrative purposes only and will not impact the headcount of my team. Role summary: Our global teams took on the challenge to make a difference in the way the global financial markets operate. Would you seek the same challenge? Come join our team! At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change. The Digital Customer Success Manager plays a key role in improving customer experience by leveraging a network of experts across LSEG along with an at-scale framework, to ensure customers’ business objectives are achieved through full utilization of solutions into the daily workflow of end-users. What you'll be doing: Provide customers with differentiated customer experience through a combination of digital and traditional CSM strategies, helping them to realize the full value of our workflow solutions Clearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, stakeholders, achievements, risks and metrics needed to achieve them Educate new customers on how to use our products with workflow specialization, content, and technologies in a manner that is tailored to their specific use-case Monitor usage, health gauges, competitive landscape and any other relevant data to build a retention strategy Find leads and connects with sales to work on growth opportunities Bring in customer intelligence and feedback into LSEG CRM system Ensures customers derive maximum value from their investment in LSEG services and solutions, apply all licenses and collaborate with other LSEG collaborator teams to ensure retention and growth Build, maintain and bring to bear positive relationships with decision makers and users within each account to influence adoption. What you'll bring: Proficiency in English and Korean University degree or relevant work experience equivalent Financial industry knowledge required –including a) basic understanding b) knowledge of relevant c) strong understanding of customers' business model Ability to map a customer’s business process to product capability Strong ability to collaborate with internal operational and account management teams Executive engagement skills with an ability to establish trusted advisor relationships with business decision makers Experience facilitating customer meetings and addressing an audience in a concise, inspirational and convincing manner Strong problem-solving skills Ability to adapt and thrive in a fast-paced environment and rapidly- changing market What you'll get in return: Hybrid working: 4 days in the office Diverse, collaborative team culture Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-success-manager-at-lseg-8cc8dc

Source: https://jobsbylevel.com/jobs/customer-success-manager-at-lseg-8cc8dc

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