# Customer Success Manager at LSEG

LSEG is hiring a Customer Success Manager in Hong Kong, Hong Kong SAR China. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/721ed355-d4dd-41aa-a496-19e669d44f4a?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. HKG-Hong Kong-ICBC Tower.

## Details

- Company: [LSEG](https://jobsbylevel.com/companies/lseg)
- AI level: AI Level 1 (score 0 out of 100)
- Location: HKG-Hong Kong-ICBC Tower
- Posted: October 20, 2026
- Apply: https://jobsbylevel.com/go/721ed355-d4dd-41aa-a496-19e669d44f4a?utm_medium=ai-agent

## Prepare for this job

The job page lists 4 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/customer-success-manager-at-lseg-e4d30f

## Description

Do you have a passion for helping people and serving as their voice to shape our business and meet their needs? At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyses change. As a Customer Success Manager, you are responsible for fostering intimate relationships and being a trusted advisor to our customers who use our Workflow Solutions. The CSM plays a vital role in ensuring our customers fully leverage the value of LSEG by discovering and implementing our solutions while continuously providing guidance throughout the customer's journey, creating the conditions for optimal renewal as well as revenue expansion. This role focuses primarily on driving value creation, executing retention strategy to ensure adoption, and the integration and expansion of our solutions into the daily workflow of end-users. Your portfolio will primarily comprise of clients in the Asset Management, Wealth Management, and Investment Banking spaces. You will be the owner of Customer Success Plans and the delivery of all agreed upon objectives. You will visit customers and establish relationships with key partners and user communities to ensure we are delivering the ultimate customer experience. You will partner with Account Managers and Sales Leaders by providing insights on customer health to drive retention and growth. Additionally, you will collaborate with Product Teams and Customer Proposition to provide the voice of the customer to align their needs with our product roadmap. Furthermore, you will work with other sales leaders and horizontal teams to achieve success for our customers and LSEG. Role Overview · Develop and implement customer success strategy to drive revenue retention · Monitor customer health, adoption metrics, renewals, and implementation of customer value plans · Deliver highly engaging and customised product demos based on user workflow and their requirements · Partner with sales leadership to provide customer insights with a focus on adoption, expansion opportunities, and renewals · Provide insights to Market Development, Customer Operations and Customer Proposition on customer experience and industry trends to align customer needs with business strategy · Build deep and strategic relationships with customers to formulate engagement strategy and build "LSEG advocates" · Participate in industry events alongside the team to network, increase brand presence, and stay up to date on industry trends · Chip in to overall vision and strategy of the Customer Success Management Group Your Success A CSM’s success will be measured by: · High value customer engagements, including onboarding activities and various types of trainings/presentations · Breadth & depth of customer relationships · Retention and risk mitigation management · Revenue expansion opportunities · Contributions to role and process improvement Qualifications/Skills · 2-3 years of customer success/client relationship experience, pre-sales, or role preferably within a financial data organisation · Bachelor’s degree or equivalent required, CFA or CFA Candidate/MBA preferred · Strong financial markets knowledge (includes Equities, FX, Fixed Income, Funds, Macroeconomics) · Deep understanding of Capital Markets, Investment Advisory/Wealth markets, the role and function of Buy-side/Sell-side analysts, Portfolio Managers, Investment Bankers, Private Bankers, Wealth Managers, the Financial Services Industry and a strong external network · Strong work experience in client facing roles in account management and/or relationship management roles in Wealth markets and/or Capital markets. · Experience in on-boarding, set up, training/product demos, resolution and customer concern of issues, client retention. · Able to use data to make decisions, understand /interpret data sets to analyse trends, simplify sophisticated problems and express themselves thoughtfully · Ability to challenge team members and be challenged,

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-success-manager-at-lseg-e4d30f

Source: https://jobsbylevel.com/jobs/customer-success-manager-at-lseg-e4d30f

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-success-manager-at-lseg-e4d30f.

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