# Customer Success Manager at Nuix

Nuix is hiring a Customer Success Manager in Reston, United States. Level rates it Little AI ●○○○; you can [apply on Nuix](https://jobsbylevel.com/go/febf0081-3835-4707-8b7a-27691b145826?utm_medium=ai-agent).

AI Level 1, AI centrality 30 out of 100. Reston, United States.

## Details

- Company: [Nuix](https://jobsbylevel.com/companies/nuix)
- AI level: AI Level 1 (score 30 out of 100)
- Location: Reston, United States
- Posted: July 16, 2026
- Apply: https://jobsbylevel.com/go/febf0081-3835-4707-8b7a-27691b145826?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-success-manager-at-nuix-7d2a5a

## Description

We're on a mission to be a Force For Good, through our People, Products and Purpose at Nuix. Nuix is one of the greatest comeback Technology success stories in Australia, and we're making massive waves each day. Nuix is, and will be, a pioneer in the Australian Technology space, and we're carrying the torch on what "good" looks like. This extends to our People. We're fiercely passionate, love working at pace, thrive in ambiguity, live, and breathe outside of the box, and above all are good humans. Our impact extends outside of our 9-5, and our place in society isn't always defined by corporate metrics. We're determined to make a positive difference in the world, whether through our solutions which help the top companies, governments and agencies find the truth and combat illegal activities, or through our people who care about contributing and giving back both within, and outside, of Nuix. We are a Force For Good. We're selective about who comes on board, and you should be too. But if the above sounds like a match, get in touch today and get ready for the possibility of starting a once-in-a-career journey. Role Overview: The Customer Success Manager (Platform) is Nuix's primary post-sale relationship owner across an assigned portfolio of enterprise accounts. From the point of contract close, this role holds accountability for adoption, value realisation, retention and expansion — coordinating with implementation and professional services teams as the engagement matures, and acting as the consistent point of continuity for the customer throughout their Nuix lifecycle. This is a commercially oriented, individually delivered role that balances relationship depth with revenue outcomes. The successful candidate will bring a consultative approach to enterprise accounts operating in data-intensive, compliance-driven or investigative environments, and will be comfortable managing a portfolio that spans both relationship stewardship and billable advisory engagement. Location: This position will be based in our Reston office. The candidate is required to attend the office a minimum of 3 days per week but may voluntarily elect to work either remotely or from the Reston office for the remaining days of the week. We're excited to be hiring multiple team members for this role, creating several opportunities for qualified candidates to join our growing organization. Responsibilities: • Own the post-sale relationship for an assigned portfolio of enterprise accounts from contract close through renewal. Serve as the single point of continuity across the customer lifecycle, coordinating internal handovers from sales and professional services with precision. • Deliver billable advisory engagements that drive measurable product adoption and customer outcomes. Maintain a 50% billability target by scoping and executing paid services that create demonstrable value against each customer's defined success criteria. • Execute a disciplined renewal management cadence, initiating commercial conversations at least 90 days prior to contract expiry. Prepare renewal business cases grounded in realised outcomes, product usage data and forward roadmap relevance to secure and protect recurring revenue. • Identify, qualify and progress upsell and cross-sell opportunities within the existing account portfolio. Maintain a documented pipeline of expansion opportunities in the CRM and collaborate with sales to advance opportunities to close, targeting NDR above 110%. • Conduct structured quarterly business reviews with senior customer stakeholders, including C-suite engagement where appropriate. Present product usage insights, value delivered to date and a forward success plan that ties Nuix capability to the customer's strategic priorities. • Monitor customer health signals and act on early indicators of risk or disengagement before they escalate. Use platform usage data, support history and engagement patterns to maintain accurate health scores and trigger

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-success-manager-at-nuix-7d2a5a

Source: https://jobsbylevel.com/jobs/customer-success-manager-at-nuix-7d2a5a

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-success-manager-at-nuix-7d2a5a.

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