# Customer Success Manager at Salesforce

Salesforce is hiring a Customer Success Manager in Lisbon, Portugal. Level rates it Uses AI ●●○○; you can [apply on Salesforce](https://jobsbylevel.com/go/2698f7c8-d0e4-4b38-bc1f-53e11597acba?utm_medium=ai-agent).

AI Level 2, AI centrality 45 out of 100. Portugal - Lisbon.

## Details

- Company: [Salesforce](https://jobsbylevel.com/companies/salesforce)
- AI level: AI Level 2 (score 45 out of 100)
- Location: Portugal - Lisbon
- Posted: September 16, 2026
- Apply: https://jobsbylevel.com/go/2698f7c8-d0e4-4b38-bc1f-53e11597acba?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-success-manager-at-salesforce-fca89d

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/customer-success-manager-at-salesforce-fca89d

## Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Customer Success Manager - Portugal The Experience The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform. This role functions as an extension of the customer’s workforce and a trusted advisor, providing guidance and advice to customer organizations. The CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems. What You'll Actually Be Doing Serve as the single point of accountability for delivery, overall customer experience, and renewal and expansion across your book of business. Build strong relationships with business and technical stakeholders, aligning value delivered with customer priorities and goals. Use AI-driven tools to support meeting summaries, account health monitoring, and drafting success plans, escalating early risk signals for human follow-up. Act as the primary point of contact during major incidents, ensuring timely communication and resolution, while partnering with Sales, Engineering, and Product teams on the account. You're Our Person If... You have 3-4 years of experience in Customer Success, SaaS platform delivery, or a related field. You have strong consulting skills — able to drive business value conversations, handle objections, and influence senior stakeholders. You bring relevant industry or domain expertise and understand how it impacts customer priorities. You communicate clearly, translating technical concepts into business terms for a range of audiences. You are fluent in Portuguese and English Even Better If... You hold Salesforce certifications relevant to this role (e.g., Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Specialist, Salesforce Certified Agentforce Specialist). Salesforce product certifications are a plus ( external hire recommended: AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Specialist) You actively pursue learning opportunities and mentorship to accelerate your growth. You are fluent in Spanish Note: This role is office-flexible, and the expectation is to be in office 3 days per week. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form . Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-success-manager-at-salesforce-fca89d

Source: https://jobsbylevel.com/jobs/customer-success-manager-at-salesforce-fca89d

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