# Customer Success Manager at Thales

Thales is hiring a Customer Success Manager. Level rates it Little AI ●○○○; you can [apply on Thales](https://jobsbylevel.com/go/c9c631d1-2377-4ea0-8884-5d6d0a658b7d?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. Maynila.

## Details

- Company: [Thales](https://jobsbylevel.com/companies/thales)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Maynila
- Posted: May 11, 2026
- Apply: https://jobsbylevel.com/go/c9c631d1-2377-4ea0-8884-5d6d0a658b7d?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-success-manager-at-thales-18164d

## Prepare for this job

The job page lists 4 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/customer-success-manager-at-thales-18164d

## Description

Location: Maynila, Philippines Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust. In the Philippines, Thales has been a trusted partner for over 20 years, supporting key customers across civil aviation, defence, and digital identity and security sectors. From banking and telecommunications to government services, Thales continues to provide solutions in technological advancements that bolster national security and enhance local defence capabilities. Overview: The Customer Success Manager will be responsible for maintaining and growing relationships with our key customers, driving a positive experience for them. The Customer Success Manager will work closely with the customer to ensure that they are getting the most value out of our product, and will work with internal teams to drive adoption and expansion of our product within the customer's organization. Key Responsibilities: CUSTOMER MANAGEMENT Act as the main point of contact for newly won or existing SaaS customers, building and maintaining strong relationships Support customers from implementation through the Adopt, Expand and Renew sales cycles of contracted services to drive long-term account success and value Collaborate with Land Sales team to ensure optimal responsibility transition from the Land towards the Adopt phase of our customer engagements Be accountable for successful customer onboarding journey by working closely with Thales delivery teams and the customer, to drive a smooth integration and adoption of our services, and ensure a fast project completion in order to maximize revenue generation Lead and manage critical conflict resolution, to ensure excellent customer service and experience with Thales Become the voice of customer, and provide feedback to internal teams in regards to the needs and recommendations on new products and services definition ENGAGE (THROUGH DATA) Leverage on customer and platform data to track services usage, and work with the customer to identify areas for improvement, training needs, product enhancements that drive customer satisfaction, retention and trigger opportunities for sales expansion Collaborate with internal teams to meet customer expectations, and proactively propose to the customer better ways to optimize the use of our products, maximizing the value for both our customer and ourselves DRIVE SUCCESS Become an expert on each client’s business and market segment, develop a trusted advisor relationship with customers and executive sponsors, build a plan to support customer and Thales to achieve the success for the partnership Prepare and educate customers on new features and releases by collaborating with various internal teams within Thales Identify and nurture sales expansion opportunities within the current contract scope with our customers, until effective closing Collaborate with Land Sales team in identifying and building a plan for up-sell opportunities for new products and services within the scope of your customer portfolio Report on key SaaS metrics, such as services adoption, expansion, and retention to the Sales Management team for regular business reviews Responsible for providing revenues forecasts through our CRM tool for the platform services subscribed by our customers, and as well contribute to the project resources forecasts exercise RENEW Conduct periodic customer health-checks, and when necessary, conduct surveys, to proactively identify and address any potential risks to the relationship Identify renewal risks and collaborate with internal teams(SRE, CRE) to remediate them ahead of renewal negotiations Lead and

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Source: https://jobsbylevel.com/jobs/customer-success-manager-at-thales-18164d

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Level. https://jobsbylevel.com/jobs/customer-success-manager-at-thales-18164d.

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